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About us. A quick guide to StepChange Debt Charity.

Find out more about our experience, our services and what makes us the UK's leading debt charity.

StepChange Debt Charity

 

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Our vision. A society free from problem debt.

Problem debt causes untold distress to individuals, but the damage goes much further – ruining homes, wrecking families and affecting whole communities. 

By raising awareness of the issues surrounding debt in the UK, we help to overcome the massive problems that debt presents in the 21st century.

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Meet our team

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The expert team at StepChange Debt Charity really do change people's lives. Read more

Our trustees

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Our chairman and English and Scottish boards of trustees bring a wealth of experience to StepChange Debt Charity.

Our history

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1993 - CCCS created

Foundation for Credit Counselling set up by Vic Ware O.B.E and Malcolm Hurlston. This quickly becomes the Consumer Credit Counselling Service (CCCS).

1993 - Leeds office opens

Our dedicated debt advice centre in Leeds opens. It has since taken 13 million calls, helping 1.5 million clients address 28bn worth of debt.

1993 - DMP introduced

We pioneer the debt management plan (DMP), which has since helped thousands of people repay their debts.

1996 - Credit industry support

With almost all of the biggest names in the UK credit industry having pledged their support to the charity, the pace of the development increases, allowing us to expand our debt counselling services

1997 - Glasgow office opens

Our office on Mitchell Street in Glasgow opens, giving us a regional base to provide debt advice in Scotland for people who are struggling with their debts.

2001 - Limavady office opens

Our office in Limavady opens, allowing us to provide specifically tailored debt advice in Northern Ireland.

2001 - Data warehouse

Our data warehouse is created, allowing us to provide government and policymakers with key insights into the lives of financially distressed families and individuals.

2006 - Debt Remedy launched

We introduce Debt Remedy - the first online tool to provide free, anonymous debt advice.

2007 - CCCSVA launched

We introduce CCCS Voluntary Arrangements - the only not-for-profit organisation to offer individual voluntary arrangements (IVAs) on a charitable basis.

2009 - Housing helpline opens

Our office in Cardiff starts to operate the Housing Debt Helpline Wales - a dedicated service providing debt advice in Wales for people who are struggling to meet their mortgage or rent payments.

2010 - Launch of CCCSER

We introduce CCCSER - an equity release company to enable homeowners over the age of 55 to use equity from their home to repay their debts.

2010 - Wellbeing service

We introduce Wellbeing – an online tool providing support for Debt Remedy clients who have shown signs of depression or anxiety.

2012 - CCCS renamed

We change our name from CCCS to StepChange Debt Charity, as part of our plan to help more people, and become even more visible and vocal.

 

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Media centre - latest news

get the latest debt news

StepChange Debt Charity response to Competition and CMA payday loan proposals

9 October, 2014

Payday loans often trap financially vulnerable people in harmful cycles of unmanageable debt.

Join our team

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We changed our name

In 2012 we changed our name from Consumer Credit Counselling Service (CCCS) to StepChange Debt Charity as part of our plan to become more vocal about debt.

As the UK’s leading debt charity, our non-judgmental debt advice has changed the lives of millions of people across the country with debt problems. We still want to reach millions more.

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"What an amazing service. It is not always easy to call for help on the phone and the advice given to me was very private and very helpful."

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