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Charges and interest

Charges and interest are added to a debt if you fall behind with your payments or go over the limit you’re allowed to borrow.

If you don’t make the required payment to your debts, a creditor has the right to add charges and interest.

All the charges that they can add are in the terms and conditions of the credit application that you signed when you took out the credit.

If you feel charges have been added unfairly, because they are different to the ones stated in your agreement, you might be able to claim these back.

In most cases, there’s nothing you can do to stop interest and charges being added. But, if you make reduced payments over a long period of time, most creditors will eventually stop charging interest and or adding charges.

Creditors normally stop interest and charges after they issue a default notice or they pass the debt to a debt collection agency.

Get free debt help

If you're having difficulty meeting the payments on your debts you can use our online Debt Remedy tool, this can give you tailored debt advice and recommend the best solution for your situation. If you’d prefer to talk to us call our free Helpline on 0800 138 1111.

Interest and charges FAQs

Will my creditors freeze my interest and charges if I make reduced payments?

This depends on the creditor. Some creditors are happy to freeze your interest and charges if they know you’re working with us to help resolve your debt problem. But there’s no guarantee that they will.

What can I do if I think the interest and charges added to my account are unfair?

The amount your creditor can charge will be written down in your credit agreement. If the interest or charges that are being added are higher than this amount then you can make a complaint to the creditor.

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