Can you get my creditors to freeze interest on my debts?
Regardless of what they say, no debt management company can guarantee to make your creditors freeze their interest and charges. When you take out credit you sign an agreement which allows them to add interest and charges to your debt.
However, we have excellent relationships with creditors and in many cases they do agree to stop interest and charges if they know we’re helping you to deal with your debts.
Can you help me consolidate my debts?
We don’t offer debt consolidation as a way to deal with your debts as it can make your situation worse. Lots of consolidation loans are secured on your home, which means if you miss payments in the future your home is at risk.
We can look at other solutions to help you become debt free that don't involve taking out more debt. To find a better way to deal with your debts call our Helpline or use our online Debt Remedy tool.
I've heard my debts can be written off after six years. Is that right?
No, this is a popular myth based on a part of law known as the Limitations Act. If your creditor hasn’t contacted you for over 6 years then your debt becomes ‘unenforceable.’ This doesn’t mean it’s been written off, but simply that your creditors can’t take court action against you.
I think I need to go bankrupt. How would this affect me?
Your first step should always be to get expert advice on the best debt solution for you. It's only once you've done this that you'll know whether bankruptcy may be the right step. If you use our online Debt Remedy tool or call our helpline, we'll work with you to recommend a tailored action plan to help you deal with your debt.
In general terms, bankruptcy affects everyone differently. It depends on what assets you have (like a house or vehicles), the amount of money you’ve got left over once you’ve paid your household bills and the job that you do.
The best way to find out exactly how bankruptcy would affect you is to have a debt advice session with us. This way we can give you tailored advice based on your personal situation. You can find out more about bankruptcy in our how we can help you section.
Are you really free?
Yes, our advice is completely free. We’ll never charge you for our help, support and advice. With over 20 years’ experience of giving debt advice you can be confident that you’re getting practical support to deal with your debts.
I've had messages about reclaiming PPI. Can you help with this?
Reclaiming PPI, or payment protection insurance, isn’t something we do for our clients. And although you’ll find lots of companies who say they will do it for you we would never advise you to pay them to do this.
This is because you can do it yourself for free. If you visit websites like Money Saving Expert or Which? they have template letters that you can send to your creditors to reclaim PPI if you've got a genuine claim. Using these free template letters means you can reclaim your PPI quickly and easily. And the only thing you'll need to pay is your postage!
Why is my payday loan company taking money from my bank account?
This is called a ‘continuous payment authority’ and is a common arrangement that payday loan lenders set up when you take a loan out with them. This lets them take money out of your bank account on a regular basis. It can sometimes be difficult to cancel this type of arrangement but if you contact your bank they must cancel it, if they don’t you can make a complaint to them.
Can I contact you if I live outside of the UK?
If you don’t live in England, Scotland, Wales or Northern Ireland we can still help. As long as your debts were taken out in the UK, we’ll still be able to provide you with expert debt advice.
To speak to us about your UK debt you can call our Helpline on +44 113 297 0126, and we’ll help you to find a solution.
Can I get help with debts in the Republic of Ireland?
You can get help with debts in the Republic of Ireland by contacting our telephone advice service, StepChange Debt Charity Ireland. We offer free and independent help for anyone in Ireland struggling with debt problems.
Can I contact you if I'm hearing or speech impaired?
If you're hearing or speech impaired you can contact us using the Next Generation Text Service (NGTS). This replaces the older Type Talk service and lets you communicate using your computer, smartphone app or through a telephone relay assistant.
To find out more about how to use the service please visit the NGTS website.