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Free advice on problem debt
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What your creditors can do

If you fall behind with payments to your debts, your creditors will contact you. They could make you feel under pressure to make payments you can’t afford. 

Knowing what creditors can and can't do and understanding the process they use to collect debt can help get rid of a lot of worry and uncertainty.

This section provides all the information you need to know about what is likely to happen when you can't afford to pay your debts.

If you're concerned about your financial situation you can get free, personalised debt advice through our online Debt Remedy tool or or by calling our free Helpline on 0800 138 1111.

If you have a specific query that you need an answer to, please contact us and one of our debt advisors will be able to advise you further.

Helping you become debt free...

"What an amazing service. It is not always easy to call for help on the phone and the advice given to me was very private and very helpful."

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