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Meet the StepChange Debt Charity executive team

Consisting of industry experts in fields including finance, external affairs and business development, our executive team bring a wealth of experience and knowledge to the charity.

Mike O’Connor, Chief Executive

Mike has held Chief Executive posts in public and third sector organisations for more than 20 years. He has also worked at a senior level in Government including the Department of Health, HM Treasury and Cabinet Office and was Private Secretary to two Ministers of Health.

He has degrees in natural and social science and has sat on the boards of a number of charities including the Mental Health Foundation and Action on Smoking and Health. He received a CBE in 2000 and is a member of the Council of Fellows of Keele University.

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Fiona Megaw, Chief Operating Officer

Fiona has responsibility for the management, direction and development of all operational areas. Fiona has worked in senior roles within the Charity for over 10 years and has held her current post since April 2006.

Earlier in her career, Fiona held senior positions at The Burton Group plc and GE Capital - Global Consumer Finance.

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Francis McGee, Director of External Affairs

Francis has a career spanning over 20 years in government, regulation and the financial services industry. Prior to joining the Charity he was Head of Policy and External Affairs at the Money Advice Service.

Earlier in his career, he had roles as Head of Corporate Affairs at AEGON UK and Head of Regulation and Strategy at the Association of British Insurers, as well as over a decade in HM Treasury.

Richard McKenzie, Director of Risk and Compliance


Richard is responsible for the delivery and development of the Charity’s risk and compliance framework and in maintaining its authorised status with the Financial Conduct Authority. Richard is also a Chartered Certified Accountant having qualified with Deloitte in Leeds.


Richard brings a wealth of financial services experience gained across a variety of industry sectors and business, including Aviva, Cattles and more recently Ryan Direct Group.

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Richard Shannon, Director of Finance

Richard provides strategic and financial leadership to ensure that the charity’s financial commitments are met, including the safeguarding of client assets. He’s a Chartered Accountant having qualified at EY in London.

Richard brings a wealth of commercial and regulatory experience gained in financial services at Towergate Insurance and mobile telephony at O2.

Charlie Stewart, Director of Corporate Services


Charlie has responsibility for directing the corporate support functions within the charity. Specifically he leads the Transformation, IT, and Change functions.

Charlie started his career in the Royal Air Force before holding senior leadership positions in both the private and public sector. Before joining StepChange Debt Charity he was Assistant Chief Executive at a unitary city council.

Melanie Manners, Director of People Services


Melanie is responsible for all people services and internal communications activity across the charity. She is a Fellow of the CIPD and has held Senior HR leadership roles at GE Capital, BT, Pace Plc and KCOM, and a Non-Executive Director role for Calico Group.

Prior to joining StepChange Debt Charity in July 2017, Melanie held the role of Group Director Transformation Change and HR for Your Housing Group.


Action Plan on Problem Debt

The consequences of debt - lost jobs, broken relationships, mental health and support needs - leads to social costs of £8.3 billion.

The Government has an opportunity to offer better help for people in debt, allowing them to get back on their feet and contributing to the economy again.

We want to see the Government rise to this challenge by committing to a Debt Action Plan.

Read more

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Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2017