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Sarah, client support manager

Sarah is our client support manager. She manages a team responsible for supporting clients on debt management plans.

Did you set out to become a manager?

No, I came here because I needed to get a job when I finished school! I started as an administrator and then became a customer services advisor, a team coach, a team leader and now I’m a department manager.

Is that normal?

Yes, there’s lots of opportunity for career progression in the charity. We continue to grow which brings the chance to develop skills in other areas and gain promotion. I really like that and you can see I’m a very good example of it! You don’t have to leave to get great variety. I also get variety from being involved in projects. That’s the good thing about working here - if you want to get involved you can.

Why do you believe StepChange Debt Charity has invested so much in you?

The charity cares a lot about people and wants to retain good staff. But we need new people too, this helps to bring different ideas and perspectives.

What do you like about your workplace?

It’s such a good environment. Our management team are all accessible and friendly and I think that’s what makes it. There’s a lot of togetherness. We’re all here because we want to help people, not just to get paid.

What’s the best thing about your career at StepChange Debt Charity so far?

I’ve been given lots of opportunities - you get a lot back from working hard. I like that.

"The charity cares a lot about people and wants to retain good staff. But we need new people too, this helps to bring different ideas and perspectives."

Sarah - Operations manager

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Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2017