Over the last two decades, our service has grown massively. From the introduction of debt management plans, to the pioneering use of cognitive behavioural therapy to help with debt-related stress in our Wellbeing tool, we have shown the quality of client care that sets the standard.
We want to be recognised as the most trusted provider of free debt advice and solutions. We will continue to be the champion of all that is best in debt advice and debt management.
The value of what we do can never be underestimated. Problem debt causes untold distress to individuals, but the damage goes much further – ruining homes, wrecking families and affecting whole communities. Our interventions have helped transform the lives of millions. And we are committed to helping millions more.
What we promise our clients
We work with clients to resolve the debt problems they face. We make no judgement on the causes of debt problems and work with clients in a sympathetic and supportive manner.
We undertake a comprehensive examination of the client's financial position, discuss possible solutions and recommend a course of action.
Where clients can afford to repay their debt in a reasonable period of time, we recommend a repayment solution. If it's not possible to repay in a reasonable period of time, we will recommend an insolvency option. Where we support clients with the administration of a long term plan we review the situation at least annually.
We never charge for the advice we provide.
We communicate with clients in a clear, honest, accurate, regular and timely manner.