Why have you changed my agreement?
We’re making changes to all our agreements to make it clearer what we’ll do for you, and what you need to do, while you’re on your debt solution.
The updated agreements meet the principles and rules set down by the Financial Conduct Authority, whose primary aim is to protect consumers.
What do I need to do?
As soon as you receive your updated agreement by email or letter, it will replace your current agreement. If you agree with the terms and conditions in the updated agreement, you don’t need to do anything, just keep it safe.
Can I stay on my plan if I don’t agree with the changes to my agreement?
The changes we’re making are to be fairer to all clients by setting out in detail what we’ll do for them, and what they need to do, while they’re on their debt solution.
We’re unable to continue supporting you on your plan if you don’t agree to the changes in the agreement.
If you have a query that isn’t covered above, or you don't agree to the updated terms and conditions and want to cancel your plan, please call us on 0300 303 5300 Monday to Friday 8am to 6pm.