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Your agreement. What's changed.

If you're on a debt management plan (DMP), token payment plan (TPP) or debt payment programme (DPP), you'll have received an email or letter from us explaining that we're making changes to your agreement.

The changes to your agreement have been made to give you more information about your responsibilities while on a plan and the services we provide to keep your plan running smoothly and fairly.

Below are answers to some questions you may have about your updated agreement.

Why have you changed my agreement?

We’re making changes to all our agreements to make it clearer what we’ll do for you, and what you need to do, while you’re on your debt solution.

The updated agreements meet the principles and rules set down by the Financial Conduct Authority, whose primary aim is to protect consumers.

What do I need to do?

As soon as you receive your updated agreement by email or letter, it will replace your current agreement. If you agree with the terms and conditions in the updated agreement, you don’t need to do anything, just keep it safe.

Can I stay on my plan if I don’t agree with the changes to my agreement?

The changes we’re making are to be fairer to all clients by setting out in detail what we’ll do for them, and what they need to do, while they’re on their debt solution.

We’re unable to continue supporting you on your plan if you don’t agree to the changes in the agreement.

If you have a query that isn’t covered above, or you don't agree to the updated terms and conditions and want to cancel your plan, please call us on 0300 303 5300 Monday to Friday 8am to 6pm.

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Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2017