We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo

Free advice on problem debt
based on what's best for you

0800 138 1111 Freephone (including all mobiles)

i This solution is only available in England, Wales and Northern Ireland.

Meet the StepChangeVA Insolvency Practitioners

We have two dedicated Insolvency Practitioners who oversee our hardworking Voluntary Arrangements team and ensure your individual voluntary arrangement (IVA) is suitable to your needs.  

When you enter into an IVA, you do so with the assurance that your debts will be dealt with in a structured, professional way. As IVAs are set over a fixed period of time, they can give you a clear forecast of when your debts will be paid off.

Jackie Westerman and Clare Lindley share years of industry expertise and the charity's passion for confidential and practical debt solutions. Through their team of supervisors and caseworkers, they'll guide you through each stage of your IVA and provide any support you need.

Jackie Westerman Insolvency Practitioner

Jackie Westerman, Insolvency Practitioner

I've specialised in personal insolvency for most of my career. and have been with StepChangeVA since its launch in 2007.

I take pride in ensuring that we have the right policies and procedures in place so that clients receive the best quality advice, care and service from the start to completion of their IVA.

Clare Lindley Insolvency Practitioner

Clare Lindley, Insolvency Practitioner

I too have specialised in personal insolvency for all of my career. I've called StepChangeVA my home for almost four years.

I get great satisfaction in helping clients get their lives back on track after receiving the best possible advice from us.


Our team is here to help

0800 197 1713 Monday to Friday 9am to 5pm*


Our address

StepChange Voluntary Arrangements

Tower North Central

Merrion Way



Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2016