We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo

How to find our Chester office

For interviews and meetings with our Debt Advice team

i Please note that we do not offer in person debt advice sessions for clients at our offices


Our Chester offices are located at Merchants House on the corner of Crook Street and Hamilton Place, the postcode is CH1 2BE.

Merchants House is a multi-storey office building, we're located on the 2nd floor. The front entrance is through the large double wooden doors, you'll need to use the intercom service to enter through the second set of glass doors. Select StepChange from the list on the intercom service, then press the bell button to speak to request entry. The 2nd floor can be accessed by stairs or lift.

If you're travelling by train our Chester office is a 20 minute walk from the station. Exit the front entrance of the station and follow City Road until you reach the roundabout, take the second exit onto Foregate Street. Follow Foregate Street past the clock tower and Grosvenor Precinct and continue on to Eastgate Street. Walk past the Chester Cross monument and continue onto Watergate Street and then turn right after Katie's Tearoom onto Crook Street. You'll see Merchants House on your right.

If you're travelling by car there is a Park and Ride service available with a nearby drop off point at the Chester Bus Exchange. Alternatively, you can park at the Chester Market Car Park which is just a few minutes walk from the office.

Find this on Google Maps.

Approach to the Chester Market car park


Approach to Merchants House


Front entrance to Merchants House


Our address

StepChange Debt Charity

2nd Floor

Merchants House

Crook Street



Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2017