We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo

How to find our Newcastle office

For interviews and meetings with Debt Advice

i Please note that we do not offer in person debt advice sessions for clients at our offices



Cale Cross House is located adjacent to the iconic Tyne Bridge. The building is along Pilgrim Street and just behind the railway bridge. Access to the building and main reception can be made by going under the bridge.

StepChange Debt Charity is on floors 4 and 5, and we share the building with a number of other organisations. To enter the building use the external communicator, and dial '16'.

Please note: there is a code to access each floor so please knock and wait for assistance.

Find this on Google Maps.


newcastle office 3

View of Cale House from A167


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Entrance from railway bridge


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Cale Cross House entrance

Our address

StepChange Debt Charity

Floors 4-5

Cale Cross House

156 Pilgrim Street



Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2017