We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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"StepChange is our referral organisation of choice"

"Shop Direct is one of the UK’s largest online retailers with over 5 million customers. If any of our customers are suffering financial difficulties and need further advice, StepChange is our referral organisation of choice."

"We selected them because we believe that their online and telephone formats compliment the way our customers engage with us. They provide a timely service and the advice provided is of a consistently high quality."

"In 2011, Shop Direct set up a new specialist team to help vulnerable customers. The advice and support provided by StepChange was invaluable and our new team went on to win a prestigious industry award for Corporate Social Responsibility."


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Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2017