We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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Already with us? Information and support for our clients

Ongoing support while you deal with your debt

Last year, we helped 600,000 people take control of their debt. Our help doesn't end once you've chosen a debt solution. The answers to many of the questions you'll have during your time with us can be found here.

Dealing with debt can be confusing, and that's why you'll find a wealth of information and resources on our website to keep you on track until your debt solution ends, and beyond.

Have we recommended a debt solution for you?

Once you’ve been recommended a debt solution, it’s natural that you’ll have some questions. Even when your debt solution is underway, situations may arise where you need further information on what to do next.

We want you to be able to get the information you need, when you need it. Depending on the debt solution you’ve been recommended, you’ll be able to find most of the answers to any questions you have below.

DMP clients

Information to help you through each stage of your debt management plan.

DMP clients

IVA clients

Information to help you manage your individual voluntary arrangement.

IVA clients

Bankruptcy clients

Information if you've gone or are about to go bankrupt.

Bankruptcy clients

DRO clients

Info for clients who are applying or have applied for a debt relief order.

DRO clients

DAS clients

Information for clients on a DPP through the debt arrangement scheme.

DAS clients

TPP clients

How to keep your temporary payment plan on track.

TPP clients

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2017