What’s a chargeback claim?
Credit and debit card companies offer a ‘chargeback’ service. If they believe you’re due a refund, they can instruct your bank to refund the money to you. If successful, the money will be transferred back onto your card.
If you purchased an item from an online retailer or high street shop, you have 120 days from the day you realised there was a problem to make a chargeback claim.
In total, you have 540 days from the date of transaction to make a chargeback claim.
The rules are different for things such as airplane tickets. Should an airline cease trading, the breach of contract starts from the day the flight was due to depart. However, if the airline made you aware at an earlier date that the flight would not be going ahead, you would not be able to make a chargeback claim.