We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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based on what's best for you

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Or call us on 0800 138 1111Mon-Fri 8am-8pm, Sat 8am-4pm


We're committed to ensuring that everyone can access our website, read the content we provide, and use our services.

To make our web content as accessible as possible, we follow the Web Content Accessibility Guidelines (WCAG), created by the World Wide Web Consortium (W3C) as part of their Web Accessibility Initiative (WAI).

Our website conforms to WCAG 'Level A' accessibility guidelines. We also conform to some of the higher level AA and AAA guidelines where we can.

Some of our online services - such as Debt Remedy, OnlineDMP and web chat - involve more complicated data entry and don't reach Level A compliance. If you feel you may have difficulty with them, you may prefer to call us or send us an email so that we can give you extra support.

Maintaining an accessible website is an on-going process and we continue to work hard to make sure we're offering a user-friendly experience.

Text size

You can change the text size within the settings of your internet browser. Use the following instructions to increase the size of the text on our website.

  • Internet Explorer, Firefox and Google Chrome - hold down the CTRL key and press + to zoom in on the page and to zoom out hold down the CTRL key and press -
  • For all Mac browsers - hold down the Command key and press + to zoom in on the page and to zoom out hold down the Command key and press -

Having problems?

If you have any problems using our website, please let us know by completing our contact form.


Need help now?

0800 138 1111 Freephone including all mobiles


Helping you become debt free...

"I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me." (Leslie, Essex)

Foundation for Credit Counselling (trading as StepChange Debt Charity) is a company limited by guarantee registered in England and Wales (Company No: 2757055 ) and a charity registered in England and Wales (Registered Charity No: 1016630). Registered office: Wade House, Merrion Centre, Leeds, LS2 8NG. Consumer Credit Counselling Service (Scotland) trading as StepChange Debt Charity Scotland is a company limited by guarantee registered in Scotland (Company No: SC162719) and a charity registered in Scotland (Registered Charity No:SC024413). Registered office: 33 Bothwell Street, Glasgow G2 6NL. Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service on Feefo by DMP and DRO clients three months into their solution.