To make our web content as accessible as possible, we follow the Web Content Accessibility Guidelines (WCAG), created by the World Wide Web Consortium (W3C) as part of their Web Accessibility Initiative (WAI).
Our website conforms to WCAG 'Level A' accessibility guidelines, with the current exception of audio alternatives to image 'captchas' in our 'call me back' form. We also conform to some of the higher level AA and AAA guidelines where we can.
Some of our online services - such as Debt Remedy, OnlineDMP and web chat - involve more complicated data entry and don't reach Level A compliance. If you feel you may have difficulty with them, you may prefer to call us or send us an email so that we can give you extra support.
Maintaining an accessible website is an on-going process and we continue to work hard to make sure we're offering a user-friendly experience.
You can change the text size within the settings of your internet browser. Use the following instructions to increase the size of the text on our website.
- Internet Explorer, Firefox and Google Chrome - hold down the CTRL key and press + to zoom in on the page and to zoom out hold down the CTRL key and press -
- For all Mac browsers - hold down the Command key and press + to zoom in on the page and to zoom out hold down the Command key and press -
If you have any problems using our website, please let us know by completing our contact form.