Can I contact you if I'm hearing or speech impaired?
Yes, there are two ways to do this.
British Sign Language interpreters
British Sign Language (BSL) users can get in touch with us using a BSL video interpreter. This is a service provided for us by SignSolutions, using InterpretersLive.
Find out more about connecting with an interpreter.
Or you can contact us using Relay UK. This lets you communicate using your computer, mobile app or through a telephone relay assistant.
To find out more visit theRelay UK website.
Can I choose how you communicate with me?
Yes, we will ask you what you prefer. We can keep in touch with you by email, SMS and by post.
Making the text easier to read in digital communications
- Internet Explorer, Firefox and Google Chrome: Hold down the CTRL (Command) key and press the +/- keys to zoom in or out of the page
- iOS: Go to Settings > General > Accessibility > Slide Larger Text to On
We offer our personal action plans in large print
You can ask for this when you get debt advice over the phone or online. We are working hard to offer more of our communications in large print.
Can I get letters in braille?
Sorry, we are not able to do this at the moment.
We are working hard to offer our communications in other formats.