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Government debt advice

Beware of debt companies advertising their services as government debt advice - these claims are often misleading.

If you are worried about your debts, make sure you get professional debt advice from a trusted, impartial organisation. The best way of guaranteeing that the advice you get is free and impartial is by getting in touch with a debt charity, like ourselves.

Government debt advice

Many fee-charging debt management companies use phrases like ‘government debt advice’ or ‘government debt help’ to advertise their products. Please don’t be misled by these types of claims.

By describing their services as ‘government debt advice’ these companies appear more reputable and may persuade you to take on a debt solution that isn’t the best option for you. Some companies will try and persuade you to start a DMP or an IVA, because they can charge you monthly fees for these services.

You should always be wary of any debt company offering only one debt solution. It might not be the right one for you, and could make your debt situation worse, rather than better.

Debt relief order

A debt relief order (DRO) is a debt solution introduced by the government and implemented through The Insolvency Service. DROs were launched in 2009 as an alternative to personal bankruptcy. They are suitable for people with a long-term debt problem on a low income, with few assets and a relatively low level of unmanageable debt.

Only experienced debt advisors approved by The Insolvency Service as competent authorities, like StepChange Debt Charity, can administer a DRO. A list of these competent authorities is available to view online.

Other companies and websites may claim to offer free DRO advice but could be more inclined to sell an alternative solution for profit. It is always best to get free, impartial DRO advice from one of the competent authorities.

Impartial debt advice

As the UK’s leading debt charity, we are committed to giving you impartial, professional debt advice. We will look carefully at your particular circumstances and recommend only the most appropriate debt solution to your problem.

Get free debt advice now

Through StepChange Debt Remedy, our online debt advice service, we can assess your financial situation and provide impartial debt advice on the best solution.

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"I wish to thank your staff for all the great help they gave me when I was in so much debt. They were a pillar of support to me." (Leslie, Essex)

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Foundation for Credit Counselling (trading as StepChange Debt Charity) is a company limited by guarantee registered in England and Wales (Company No: 2757055 ) and a charity registered in England and Wales (Registered Charity No: 1016630). Registered office: Wade House, Merrion Centre, Leeds, LS2 8NG. Consumer Credit Counselling Service (Scotland) trading as StepChange Debt Charity Scotland is a company limited by guarantee registered in Scotland (Company No: SC162719) and a charity registered in Scotland (Registered Charity No:SC024413). Registered office: 33 Bothwell Street, Glasgow G2 6NL. Authorised and regulated by the Financial Conduct Authority.

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