We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

Get debt help: Our free debt advice

We believe everyone should be able to get free debt advice. We are here to give you this. We also help you to find a way to deal with your debt and will support you along the way.

It is up to you how you get debt advice from us

  •  You can get advice without having to speak to anyone: You can use our online debt advice tool at any time that suits you
  •  If you prefer to speak to someone: Just call our friendly teams and they will guide you through the process

piggy bank icon

Gather details about your income, spending and debts

laptop icon

Make a budget to share with us and the people you owe money to

get in touch icon

Use our online debt help tool or call us on 0800 138 1111

Get debt help from StepChange, your way

StepChange your way is flexible free debt advice that allows you to seamlessly switch between our online and telephone advice channels. So how does it work? We'll start by asking you some quick questions to understand how best we can support you. We'll capture the details of your debts and help you to create a realistic, sustainable budget by understanding how much you may be able to afford to repay towards your debts.

During the debt advice process, you can easily switch between channels, take a break and continue once you're ready. And online service is available to all seven so you can use it at a time that suits you.

When the debt advice process is complete, we'll recommend a suitable way forward for you, whether that's a debt solution or an alternative option based on your individual needs.

We'll support you through the solution set up process and provide you with the guidance you need to get your solution set up and ready to go.

We're here to support you. Start your debt advice journey today.

How to get debt help from us

  •   No-one needs to know you have come to us for debt help. This does not affect your credit score.

1. You get in touch with us

Whether you get help online or by calling us, the process is the same. We recommend ways to deal with your debts, based on what you have told us about your situation.

Both our online debt advice tool and our advisors guide you through the session. If you need more time, you can pause and come back later.

If you need to, you can start online and then switch to the phone. And after you have spoken to us, you can finish up online, if that works for you.

2. We find out more about you

To make sure the advice and solutions we offer are right for you, we ask you to tell us about your financial situation.

We will ask you:

3. We recommend ways for you to get back on track

After your debt advice session we will give you your 'personal action plan'. Based on what you have told us, this plan will include:

  • Information about any debt solutions we think are right for you and how to set these up
  • A monthly budget plan so you know what you have to spend
  • Advice on dealing with the people you owe money to
  • Ways you can increase your income or reduce your spending
  • What would happen if you didn't pay your debts Details of organisations we work with, if you need further support

Frequently asked questions

It helps if you can gather details about:

  • The money you have coming in. These are things like your wages, benefits, pension payments or tax credits
  • Your regular living costs. These are things like your rent or mortgage, and what you need to spend on food and travel among other things
  • How much money you owe and who you owe money to.

You can get this information by checking your recent account statements, receipts and payslips. This will help us to get a clear picture of what you can afford and which payments you are struggling to keep on top of.

It is important to be as accurate as you can be. But we won’t ask you to send us any documents at this point.

Ready for debt advice?

We provide the UK’s most comprehensive debt advice service. As well as advising you, we can help you set up your debt solution and support you for as long as you need us.

We have helped millions of people over the past 30 years and have more than 15,000 five-star Feefo ratings from our clients. See what our clients think of us.

We know that many people prefer not to call us, or are unable to. You can complete a full debt advice session online. Get started by telling us about your situation and you can go all the way through to selecting a debt solution.

In some cases, you can even apply for your solution online so we can set it up quickly for you.

Find out more about ways to contact us.

Your ‘personal action plan’ will tell you about the debt solution we recommend for you. It is important to understand how it works and how it can affect you.

When you have confirmed you are happy to go ahead you can follow our checklist to applying for your solution.

We will explain what you need to do next and can support you along the way.

Ready for debt advice?

England, Wales or Scotland:

Please contact Business Debtline. You can call them on 0800 197 6026. They are open Monday to Friday 9am to 8pm.

They offer specialist advice about:

  • Tax implications
  • Court proceedings
  • Business liabilities

They will also be able to help with any personal debts you may have.

Northern Ireland:

Please contact Advice NI. You can call them on 0800 0838 018, Monday to Friday 9.30am to 5.30pm.

They offer free and impartial advice for sole traders, partnerships and limited companies.

We provide debt advice and solutions for people living in England, Scotland, Wales and Northern Ireland.

We have experts on the debt solutions and laws relating debt across the UK. We are approved money advisors in Scotland. Find out more about our debt advice in Scotland.

Looking for debt advice in the Republic of Ireland?

Sorry, we are not able to help you. Please call the MABS helpline on 0761 07 2000. They are open Monday to Friday, 9am to 8pm.

Read our guide to dealing with UK debts from abroad.

Not sure what to do?

Take two minutes to answer a few simple questions.

Find the right help for your situation

Our online debt calculators and tools: We have a number of handy tools to help you. Find out what benefits you are entitled to. See if debt consolidation is right for you and more.

Online debt calculators

Worried about rising food and energy prices? If the cost of food and heating is causing you concern, you are not alone. We can help you.

Read our cost of living guides

creditawards-22

Credit Awards 2022 Winner: Debt Advice Provider of the Year