StepChange Debt Charity logo

Free advice on problem debt
based on what's best for you

0800 138 1111 Freephone - including all mobiles

Privacy and cookies policy

We are committed to respecting and protecting your privacy.

The structure of the Site is such that you can browse any area within it, StepChange Debt Remedy in particular, without revealing who you are or any other personal information about you.

Personal details

If you do elect to follow the advice offered in StepChange Debt Remedy, your personal details will be required to enable us to contact you. Your consent will be required before you proceed. We will keep all your personal information confidential and secure and we will only use this data to provide you with the services requested.

While visiting our Site, and in particular when accepting the debt advice provided by Debt Remedy, you may voluntarily choose to provide your email address. This information will only be used for the purpose of providing you with the specific information requested by you, or to send you important updates concerning our debt advice or the debt solution you may have chosen. Should you not select a debt solution following a Debt Remedy session, your email address will be deleted after 6 months. It will not be passed to any other organisation.

You may also choose to provide your email address (on our website, during telephone calls with us, or via other recognised means of providing us consent to communicate with you) as a means of signing up to receive StepChange Debt Charity emails and newsletters.

The privacy policy relating to our use of your email address for this purpose can be found here

Security

If you decide to use the StepChange Debt Remedy service, you will be provided with a web number to enable you to re-enter the Site at your convenience.  You must take reasonable precautions to prevent the unauthorised use of your web number.

You should not record or disclose your web number in any way that may result in it becoming known to another person. This could lead to your financial details being accessed and used in an unauthorised manner.

You will be responsible for the accuracy of information transmitted by you and received by us between the time that you access the Site until you log off and exit it. Please note that this includes any input errors or instructions sent by anyone else, with or without your consent. Please do not therefore, leave the device you are using unattended while you are logged on to the Site.

Cookies

Cookies are small data files that are sent to your browser. We use these to collect anonymous information about your use of the Site. Unless you have specifically set your browser not to receive cookies, your browser will automatically accept them. No personal data is collected from them.

Cookies can be deleted from your computer and if you wish you may set your browser not to receive cookies in future. For more information on how to control cookies on you machine, read this guide.

www.aboutcookies.org/Default.aspx

The information that the cookies collect is used to monitor the usage and measure the performance of the service that the Site offers.

Other than the StepChange Debt Remedy option, acceptance or rejection of cookies does not affect your ability to use this Site. Use of StepChange Debt Remedy requires acceptance of cookies. No personal data is collected from you unless you specifically provide us with that information.

We use the following cookies on our sites and services:

Cookie Name Purpose Where are these used?
Google Analytics __utma
__utmz
__utmc
__utmb
__utmx
__utmxx
These cookies are used to collect information about how our visitors use our website. This information includes the number of visitors to the website, which website they came from and which pages they looked at on our website. The cookies collect information anonymously. The main website, mobile website Debt Remedy, jobs website and Wellbeing.
Webtrends ACOOKIE
WT_FPC
These cookies are used to collect information about how our visitors use our website. This information includes the number of visitors to the website, which website they came from and which pages they looked at on our website. The cookies collect information anonymously. The main website, mobile website, Debt Remedy, jobs website, Online DMP and Wellbeing.
YouTube VISITOR_INFO1_LIVE
PREF
use_hitbox
These cookies are used in the video functionality of a YouTube embedded video. The main website.
ASP.NET .ASPXANONYMOUS
ASP.NET_SessionId
ASPXAUTH
RequestVerificationToken_Lw
These cookies help the functionality of the website. These are deleted when you close your browser. The main website, Debt Remedy, Online DMP, jobs website and Wellbeing.
DotNetNuke language This cookie helps the functionality of the website. This is deleted when you close your browser. The main website.
Live Chat JSESSIONID This cookie helps the functionality of the Live Chat tool if the user needs help with debt advice or with completing Debt Remedy. This is deleted when you close your browser. The main website and Debt Remedy.
PDF Generator ysm_bbk159O43…. This cookie helps automatically generate a PDF information booklet at the end of Debt Remedy. This is deleted when you close your browser. Debt Remedy.
QuestionPro Survey
siteRef
This cookie is set when you use the survey at the end of Debt Remedy, to aid its functionality. It does not collect any identifiable information. The main website.
Yahoo/Bing B
BX
This cookie is set if you visit Debt Remedy from a pay-per-click advert in the Yahoo.co.uk search results. It does not collect any identifiable information. Debt Remedy.
Google test_cookie This cookie is set if you visit Debt Remedy from a pay-per-click advert in the Google.co.uk search results. It does not collect any identifiable information. Debt Remedy.
DoubleClick id
test_cookie
We use Google Analytics and DoubleClick cookies and remarketing services to log when someone views a specific page or takes a specific action on our websites. This allows us to provide targeted information in the future, in the form of an advertisement on Google’s search results page. Of course, any data collected is used in accordance with our own privacy policy and Google’s privacy policy.* The main website, mobile website, Debt Remedy, Online DMP, jobs website and Wellbeing.
Jobs website ccp_name4697
ccp_user4697
lastaccesstime4697
sessionid4697
wedeputy_reg_email_5699
wedeputy_reg_username_5699<
These cookies are used to track details of applicants using our jobs website. Jobs website.
Atlas ATN This cookie logs when you view a specific page or takes a specific action on our websites. This allows us to provide targeted information in the future, in the form of an advertisements. The main website, mobile website, Debt Remedy, Online DMP, jobs website and Wellbeing.
Mobile website DAPROPS This cookie is used to track the activity during the visit for analytical purposes to improve the service. Mobile website.
Cookie policy StepChange_AcceptCookiePolicy
cookillian_opt_in

 

These cookies lets us know your cookie preferences when you're on our site. The main website, mobile website.
Anti-forgery __RequestVerificationToken_Lw__ This cookie is associated with a particular anti-forgery method to prevent cross site request forgery in user forms. Online DMP.

*If you do not wish to receive this type of service from us you can opt out of Google's use of cookies by visiting Google's  Ad Preferences page or the Network Advertising Initiative opt-out page.

The companies who collect information on our websites may combine this with other information they’ve independently collected from other websites and/or other online or mobile products and services relating to your activities across their network of websites.  Many of these companies collect and use information under their own privacy policies.

Usage

The Site is intended for non-commercial personal use only and is provided for the exclusive use of private individuals requiring debt advice. Interference or entry to the Site with intent to corrupt, damage or deny service from the Site or for commercial benefit is taken seriously and we will take such action as is necessary to protect the Site from any such activities. The Site and the elements of it are the property of StepChange Debt Charity. You are not allowed to modify or alter any material provided on the Site in any way.

Helping you become debt free...

"What an amazing service. It is not always easy to call for help on the phone and the advice given to me was very private and very helpful."

StepChange Debt Charity logo