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Working with StepChange Debt Charity



We can overcome the massive problems that debt presents

Here we can show you how we can work together to help those struggling with the stress and worry of problem debt. 

Over 6.2 million households in the UK are financially vulnerable and we want them to get help as soon as possible. 

From setting up a referral process, ordering free materials to contacting the team, it's all here for you.

"We're here because we want to help people"

Here's a video of our colleagues speaking about their experiences of helping clients.


Meet our team


Who will you be working alongside to help your customers? 

Meet them here

Who we work with


We work with 100s of partners, helping their customers.

See a few of them

Our history

left right
1993 - CCCS created

Foundation for Credit Counselling set up by Vic Ware O.B.E and Malcolm Hurlston. This quickly becomes the Consumer Credit Counselling Service (CCCS).

1993 - Leeds office opens

Our dedicated debt advice centre in Leeds opens. It has since taken 13 million calls, helping 1.5 million clients address 28bn worth of debt.

1993 - DMP introduced

We pioneer the debt management plan (DMP), which has since helped thousands of people repay their debts.

1996 - Credit industry support

With almost all of the biggest names in the UK credit industry having pledged their support to the charity, the pace of the development increases, allowing us to expand our debt counselling services

1997 - Glasgow office opens

Our office on Mitchell Street in Glasgow opens, giving us a regional base to provide debt advice in Scotland for people who are struggling with their debts.

2001 - Limavady office  opens

Our Limavady office in Northern Ireland opens, allowing us to provide specifically tailored debt advice in Northern Ireland.

2001 - Data warehouse

Our data warehouse is created, allowing us to provide government and policymakers with key insights into the lives of financially distressed families and individuals.

2006 - Debt Remedy launched

We introduce Debt Remedy - the first online tool to provide free, anonymous debt advice.

2007 - CCCSVA launched

We introduce CCCS Voluntary Arrangements - the only not-for-profit organisation to offer individual voluntary arrangements (IVAs) on a charitable basis.

2009 - Housing helpline opens

Our office in Cardiff starts to operate the Housing Debt Helpline Wales - a dedicated service providing debt advice in Wales for people who are struggling to meet their mortgage or rent payments.

2010 - Launch of CCCSER

We introduce CCCSER - an equity release company to enable homeowners over the age of 55 to use equity from their home to repay their debts.

2010 - Wellbeing service

We introduce Wellbeing – an online tool providing support for Debt Remedy clients who have shown signs of depression or anxiety.

2012 - CCCS re-brand

We re-branded from CCCS to StepChange Debt Charity, as part of our plan to help more people, and become even more visible and vocal.



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Contact our team

0113 235 5997 9am to 5pm Monday to Friday.

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"What an amazing service. It is not always easy to call for help on the phone and the advice given to me was very private and very helpful."

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