Free advice on problem debtbased on what's best for you
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With the support of our partners we can help more people struggling with debt problems access
free advice and solutions.
We’re proud of the work we do with our partners, getting free debt help to thousands of people
Our team of experts can help you reach your clients who may be struggling with debt problems.
We can provide materials that let your clients
know how we can help them.
If you want to find out more about how we can work together to help your clients, our team will be
happy to help.
Here we can show you how we can work together to help those struggling with the stress and worry of problem debt.
Over 6.2 million households in the UK are financially vulnerable and we want them to get help as soon as possible.
From setting up a referral process, ordering free materials to contacting the team, it's all here for you.
Here's a video of our colleagues speaking about their experiences of helping clients.
Who will you be working alongside to help your customers?
Meet them here
We work with 100s of partners, helping their customers.
See a few of them
Foundation for Credit Counselling set up by Vic Ware O.B.E and Malcolm Hurlston. This quickly becomes the Consumer Credit Counselling Service (CCCS).
Our dedicated debt advice centre in Leeds opens. It has since taken 13 million calls, helping 1.5 million clients address 28bn worth of debt.
We pioneer the debt management plan (DMP), which has since helped thousands of people repay their debts.
With almost all of the biggest names in the UK credit industry having pledged their support to the charity, the pace of the development increases, allowing us to expand our debt counselling services
Our office on Mitchell Street in Glasgow opens, giving us a regional base to provide debt advice in Scotland for people who are struggling with their debts.
Our Limavady office in Northern Ireland opens, allowing us to provide specifically tailored debt advice in Northern Ireland.
Our data warehouse is created, allowing us to provide government and policymakers with key insights into the lives of financially distressed families and individuals.
We introduce Debt Remedy - the first online tool to provide free, anonymous debt advice.
We introduce CCCS Voluntary Arrangements - the only not-for-profit organisation to offer individual voluntary arrangements (IVAs) on a charitable basis.
Our office in Cardiff starts to operate the Housing Debt Helpline Wales - a dedicated service providing debt advice in Wales for people who are struggling to meet their mortgage or rent payments.
We introduce CCCSER - an equity release company to enable homeowners over the age of 55 to use equity from their home to repay their debts.
We introduce Wellbeing – an online tool providing support for Debt Remedy clients who have shown signs of depression or anxiety.
We re-branded from CCCS to StepChange Debt Charity, as part of our plan to help more people, and become even more visible and vocal.
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0113 235 5997 9am to 5pm Monday to Friday.
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February 3, 2014
24 September, 2013
August 15, 2013
Through campaigns, research, press releases and social media, we provide leading insight on problem debt.
You’re not just doing a job working for us. You're making a positive difference to people when they need it most.
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© StepChange Debt Charity 2014
"What an amazing service. It is not always easy to call for help on the phone and the advice given to me was very private and very helpful."