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based on what's best for you

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Working with StepChange Debt Charity

 

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We're supporting Macmillan's Adrenaline Rush

Adrenaline Rush is an urban assault course with thrilling obstacles and daring challenges. We dare you to join us!

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"We're here because we want to help people"

Here's a video of our colleagues speaking about their experiences of helping clients.

 

Meet our team

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Who will you be working alongside to help your customers? 

Meet them here

Who we work with

our-partners

We work with 100s of organisations, helping their customers.

See a few of them

Our history

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1992 - CCCS created

Foundation for Credit Counselling set up by Vic Ware O.B.E and Malcolm Hurlston. This quickly becomes the Consumer Credit Counselling Service (CCCS).

1993 - Leeds office opens

Our dedicated debt advice centre in Leeds opens. It has since taken 13 million calls, helping 1.5 million clients address 28bn worth of debt.

1993 - DMP introduced

We pioneer the debt management plan (DMP), which has since helped thousands of people repay their debts.

1996 - Credit industry support

With almost all of the biggest names in the UK credit industry having pledged their support to the charity, the pace of the development increases, allowing us to expand our debt counselling services

1997 - Glasgow office opens

Our office on Mitchell Street in Glasgow opens, giving us a regional base to provide debt advice in Scotland for people who are struggling with their debts.

2001 - Limavady office  opens

Our Limavady office in Northern Ireland opens, allowing us to provide specifically tailored debt advice in Northern Ireland.

2001 - Data warehouse

Our data warehouse is created, allowing us to provide government and policymakers with key insights into the lives of financially distressed families and individuals.

2006 - Debt Remedy launched

We introduce Debt Remedy - the first online tool to provide free, anonymous debt advice.

2007 - CCCSVA launched

We introduce CCCS Voluntary Arrangements - the only not-for-profit organisation to offer individual voluntary arrangements (IVAs) on a charitable basis.

2009 - Housing helpline opens

Our office in Cardiff starts to operate the Housing Debt Helpline Wales - a dedicated service providing debt advice in Wales for people who are struggling to meet their mortgage or rent payments.

2010 - Launch of CCCSER

We introduce CCCSER - an equity release company to enable homeowners over the age of 55 to use equity from their home to repay their debts.

2010 - Wellbeing service

We introduce Wellbeing – an online tool providing support for Debt Remedy clients who have shown signs of depression or anxiety.

2012 - CCCS re-brand

We re-branded from CCCS to StepChange Debt Charity, as part of our plan to help more people, and become even more visible and vocal.

 

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What we promise our clients

We work with clients to resolve the debt problems they face. We make no judgement on the causes of debt problems and work with clients in a sympathetic and supportive manner.

We undertake a comprehensive examination of the client's financial position, discuss possible solutions and recommend a course of action.

Where clients can afford to repay their debt in a reasonable period of time, we recommend a repayment solution. If it's not possible to repay in a reasonable period of time, we will recommend an insolvency option. Where we support clients with the administration of a long term plan we review the situation at least annually.

We never charge for the advice we provide.

We communicate with clients in a clear, honest, accurate, regular and timely manner.

Debt in Mind

Our joint campaign with Mental Health Foundation (MHF), uniting debt advice and mental health information.

Find out more

Contact our team

0113 235 5997 9am to 5pm Monday to Friday.

Please note: these contacts are for partner enquiries only.

 

Our current radio advert

Helping you become debt free...

"I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me." (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service on Feefo by DMP and DRO clients three months into their solution.