We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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About us

We provide the UK’s most comprehensive debt advice service. We help people
with debt problems take back control of their finances and their lives.

In 2020 we helped

24,042

clients become debt free

 

Debt. Let's start the conversation

We can help change your debt story

Every year, we help hundreds of thousands of people resolve their problems, repay their debts and rebuild their lives. We could do the same for you.

More clients' stories

Sarah's story

Sarah's debts affected her mental health but help from StepChange changed her life. Hear from Sarah and find out more about her story.

At StepChange, we've been providing expert debt advice over the phone since 1993. We saw the potential for online debt advice early on and developed the first fully-online debt advice service over 15 years ago. Since then, it's helped over 1.6 million people clear their debts.

But what's next? Well, we know that the pandemic has supercharged digital adoption and that your customers expect responsive, professional, and caring support. So, let us introduce StepChange Your Way. StepChange Your Way is flexible, free debt advice that allows your customers to seamlessly switch between our online and telephone advice channels while only having to provide their information once.

So, how does it work? We'll start by asking your customers some quick questions to understand how best we can support them. If debt advice is right for them, we'll capture the details of their debts and help them create a realistic, sustainable budget by understanding how much they may be able to afford to repay towards their debts.

At any time during the debt advice journey, customers can easily switch between channels, take a break, and continue once they're ready. And our online service is available 24/7 too, so they can use it at a time that suits them. When the debt advice process is complete, we'll give them an advice recommendation, tailored to their personal needs.

We'll guide them through the solution setup process. Whether it's a supported solution, such as a Debt management plan, or an insolvency option, such as a Debt relief order, we're here to meet the needs of your customers. And during peak times, our systems can flex to cope with increased demand.

So, start referring today. StepChange, Your Way.

Hear from one of our expert debt advisors

"You're not on your own. Help is always at hand at StepChange, and we have many experienced debt advisors who can find you the right solution."

Kirsty's story

Have you been called out of the blue by someone claiming to be from StepChange?

It's likely a scam. We'd never call a client without arranging that with you first.

Find out more about how to make sure it's us
Consumer Credit Awards 2021: Winner - best financial support provider
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We hold the Advice Quality Standard
The Advice Quality Standard is the quality mark for organisations providing advice to the public on social welfare issues. We've shown that we're easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of our clients.