How we're funded
We're only able to do what we do because we're funded almost entirely by voluntary donations from creditors, which include banks, the government and loan companies. With their financial support, our highly trained advisors provide free and impartial debt advice to thousands of people every week.
Whether it’s campaigning to prevent problem debt, offering advice, managing repayment plans or supporting people through a process leading to debt relief, it’s only possible thanks to the donations that we receive.
What we promise our clients
We work with clients to resolve the debt problems they face. We make no judgement on the causes of debt problems and work with clients in a sympathetic and supportive manner.
We undertake a comprehensive examination of the client's financial position, discuss possible solutions and recommend a course of action.
Where clients can afford to repay their debt in a reasonable period of time, we recommend a repayment solution. If it's not possible to repay in a reasonable period of time, we will recommend an insolvency option. Where we support clients with the administration of a long term plan we review the situation at least annually.
We never charge for the advice we provide.
We communicate with clients in a clear, honest, accurate, regular and timely manner.