Other regulators
Not all types of debt are regulated by the FCA.
For example:
These regulators set and monitor rules for their industry.
Most common household debt types have an ombudsman or independent organisation which:
- Oversees standards, and
- Investigates complaints
Who regulates bailiffs?
Bailiffs must follow codes of conduct. Bailiffs are also known as 'enforcement agents' or 'sheriff officers' in Scotland.
Make a complaint if a bailiff treats you in an unfair or illegal way.
Get in contact with:
- The company that employs the agent, and
- The company they are collecting for
Take your complaint further if you do not like how the company deals with it.
Report it to:
- A governing body, or
- Ombudsman
Who you report to depends on the type of debt being collected.
Find out more about making complaints against bailiffs