We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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0800 138 1111 Freephone (including all mobiles)

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Unfair treatment by creditors. Your rights

Creditors are entitled to contact you to collect unpaid debts, whether it’s by letter, phone call or home visit.

However, your creditors must act within the law when pursuing a debt you may owe to them.

Rules and regulations for debt collection

While most creditors will abide by the rules, there are certain situations where things may go wrong.

You may be concerned for a vulnerable person who’s in debt, or you might feel unsure about where you stand legally. You could be wondering if you’ve had a debt missold to you, or if there are any organisations out there who can protect your interests when it comes to debt.

We can help you understand not only what your rights are, but how they may apply to your situation. You can also find out how to complain should you be unhappy with how a creditor has treated you. 

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2016