We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
man holding bankcard and phone

Worried about debt?

We're here to help. Take two minutes to find the right support for your situation.

Get help now

Unfair treatment by creditors. Your rights

Creditors are entitled to contact you to collect unpaid debts, whether it’s by letter, phone call or home visit. However, your creditors must act within the law when pursuing a debt you may owe to them.

Rules and regulations for debt collection

While most creditors will abide by the rules, there are certain situations where things may go wrong.

You may be concerned for a vulnerable person who’s in debt, or you might feel unsure about where you stand legally. You could be wondering if you’ve had a debt missold to you, or if there are any organisations out there who can protect your interests when it comes to debt.

We can help you understand not only what your rights are when dealing with debt, but how they may apply to your situation. You can also find out how to complain should you be unhappy with how a creditor has treated you. 

Are you worried about what to do if a creditor has gone into administration?

If you have a debt with a business that is going into administration, it is important to know where you stand. Read our guide to find out about your rights