We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo

How to find our Cardiff office

For interviews and meetings with our advocacy team

i Please note that we do not offer in person debt advice sessions for clients at our offices



The Cardiff office is located on the 4th floor, 33-35 Cathedral Road, CF11 9HB. Approximately 15 minutes from the train station (walking distance). The building is on the left hand side when walking from the train station/city centre. For reference, you will pass a petrol station on your left and then the Jolyon’s Hotel on your right. When you see a sign for Sophia Gardens you have reached the building. The property is managed by a company called Rombourne, which will be signposted.

When arriving at the building a receptionist will be able to let you in. Inform them you are here for StepChange and they will point you in the direction of the lift. In the event there is no one at the reception desk, please ring the StepChange buzzer and someone will come down to let you in.

Please note, there is no car parking facility at the Cardiff office, the nearest car parking is a pay and display facility in nearby Sophia Gardens. Blue Badge holders may park free of charge. Access is via Sophia Gardens opposite Talbot Street 100yd From the Cardiff office. There is limited off street parking in the surrounding areas, however, the majority of the surrounding area is available only to permit holders.

Find this on Google Maps.

Car parks, bus stops and railway station


Cardiff also has several train stations. The main one that serves Cardiff is Cardiff Central. For more information visit the National Rail website.

There are also bus links, with more than one stop on Cathedral Road for more information visit the Cardiff Bus website.


Sophia Gardens sign in front of our Cardiff office.


Front view of our Cardiff office.


Our address

StepChange Debt Charity

4th Floor

33-35 Cathedral Road


CF11 9HB

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2017