We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo

Condensed Email Privacy Policy


This statement applies to Foundation for Credit Counselling, trading as StepChange Debt Charity, Wade House, Merrion Centre, Leeds, LS2 8NG.

Personal Information

We collect information you choose to provide during your email registration, telephone interview or other recognised method of user consent.

We use common internet technologies, such as cookies, on our websites and emails.

For more information about our information collection practices, see our full privacy policy notice.


We use personal information such as your name and email address to support promotion and publicity of our services though emails.

The information will be used to provide you with personalised and user-specific newsletters, emails and surveys and you may unsubscribe at any time.

We will ensure that we do not "spam" your email address.

We do not share personal information such as your email address unless we have asked for and obtained your explicit consent. If you do not provide your consent, we will not share your information. We will not share your personal information with others outside Foundation for Credit Counselling.

We will use personal information you provide only for purposes consistent with the reason you provided it.


You may access personal information that we hold about you. You can ask us to correct any errors or delete the information we have about you.

You may opt-out of any further contact from us.

To protect your privacy and the privacy of others, we have to verify that you are who you say you are before we can give you access to, or change, information about you.

Important Information

We consistently review and enforce our compliance with this privacy notice. The Foundation for Credit Counselling complies with the Data Protection Act 1998.

How to contact us about StepChange MoneyAware emails

Email: moneyaware@stepchange.org (for all other enquiries please go to the Contact page)

By phone: 0800 138 1111

By post: Digital, StepChange Debt Charity, Wade House, Merrion Centre, Leeds, LS2 8NG

For further information, see our full privacy policy notice.

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2018