We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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We help you take back control of your finances and your life

Making a difference

Hundreds of thousands of people come to us for help every year. Some are at crisis point and many don't see a way out. We help them to find a way out of their debt problems.

We help people to make sense of their finances. We don't judge people, we just provide the support, guidance, flexibility and solutions that are needed to deal with debt. Whatever the situation we'll look for practical solutions that make our clients' lives better.

We hear from clients about the difference our advice makes every day. Many clients have their first good night's sleep in months after they've been in touch with us.

Here are some stories from our clients and colleagues about what our work means to them.

People we've helped

Beth from Devon

Daisy, East Anglia

“If I'd contacted you earlier, years of worry and stress could've been prevented.”

John from Lancashire

Andrew, Tyne and Wear

"If I had known about StepChange sooner, it would've changed my life."

Richard from East Anglia

Salim, Northamptonshire

"I feel like a load of pressure has been taken off my shoulders."

Jessica from Gwent

Sandra, Shropshire

"If I had called earlier for advice I would have realised just how much help I could get."

Eve from Cheshire

Sarah, Cheshire

"Contacting you sooner would've saved a lot of sleepless nights and stopped me from getting deeper into debt."

Janet from West Glamorgan

Jeanette, Notts.

"The lady on the phone was so lovely and kind. I dont need to worry anymore."

The people here to help

Patience, Digital Support

Patience, Digital Support

"I love being part of a team that really makes a difference to our clients' lives."

Shirley, Advice Plus

Shirley, Advice Plus

"Hearing the relief in clients' voices makes it all worth while."

Peter, Financial Solutions Advisor

Peter, Financial Solutions

"It's fast-paced, but I get the time to really help the people I speak to."

Be a part of something great

Think you've got what it takes to help us create a society free from problem debt? Take a look at our latest job vacancies, or find out what it's like to work with us direct from members of our team!

Jobs & careers

Video: How we can help

At StepChange, we've been providing expert debt advice over the phone since 1993. We saw the potential for online debt advice early on and developed the first fully-online debt advice service over 15 years ago. Since then, it's helped over 1.6 million people clear their debts.

But what's next? Well, we know that the pandemic has supercharged digital adoption and that your customers expect responsive, professional, and caring support. So, let us introduce StepChange Your Way. StepChange Your Way is flexible, free debt advice that allows your customers to seamlessly switch between our online and telephone advice channels while only having to provide their information once.

So, how does it work? We'll start by asking your customers some quick questions to understand how best we can support them. If debt advice is right for them, we'll capture the details of their debts and help them create a realistic, sustainable budget by understanding how much they may be able to afford to repay towards their debts.

At any time during the debt advice journey, customers can easily switch between channels, take a break, and continue once they're ready. And our online service is available 24/7 too, so they can use it at a time that suits them. When the debt advice process is complete, we'll give them an advice recommendation, tailored to their personal needs.

We'll guide them through the solution setup process. Whether it's a supported solution, such as a Debt management plan, or an insolvency option, such as a Debt relief order, we're here to meet the needs of your customers. And during peak times, our systems can flex to cope with increased demand.

So, start referring today. StepChange, Your Way.

What we do

Find out about how our advice can help you take control of your finances and your life.

Find out about our advice