Our services and solutions
Debt solutions in Scotland
More ways to get help
Don't know where to start?
Answer a few questions, so we can find the best way to help
Got a debt question?
More about us
Debt in the UK
StepChange in Parliament
We work with parliamentarians on briefings, events & debt trends
The latest debt trends & analysis from our industry experts
Log back in to OnlineDMP to manage your DMP
Other ways to get in touch
Get debt help online now
Get free advice on how to deal with your debt online from the UK's leading debt charity
We're here to help. Use our free online debt advice tool.
Get help now
Your council tax bill is a 'priority debt', as there can be serious consequences if you don’t pay. If you’re struggling to pay your council tax, you should get in touch with your local authority and ask them to agree to a payment plan.
We recommend getting free and impartial debt advice as soon as possible if you can’t pay your council tax or other household payments.
In Northern Ireland households pay rates rather than council tax
If you’re in Northern Ireland, read our guide to dealing with rates arrears.
Local authorities have legal powers to collect council tax and they often act quickly if payments are missed.
This could result in bailiffs (or sheriff officers in Scotland) visiting your property if you don’t pay what you owe. This is why council tax arrears are treated as a priority debt.
When you fall behind with your council tax you’re at risk of the local authority making you pay the full amount for the year in one payment. To avoid this, you should act quickly to get on top of payments and pay back any arrears.
If you’ve had debt advice, tell the council, so they understand you’re dealing with your money worries
You’ll be sent a reminder letter 14 days after missing a payment.
If you make the payment within seven days of the reminder letter
If you don’t make the payment within seven days of the reminder letter
If you don’t pay within seven days of the final notice
The court process differs depending whether you live in England, Wales or Scotland.
Read about what happens if you don’t pay your council tax
Local councils can ask for a liability order to be issued so that court-appointed debt collectors can be instructed and further legal action can be taken to recover the money you owe.
Liability orders can be issued across the UK, with different rules due to the different legal systems.
Find out more about liability orders.
Councils have the power to write off council tax bills and arrears. However, many will only do so where there is severe hardship. Each council has their own policy.
There are some debt solutions that write off council tax. Council tax arrears will be written off by bankruptcy or a debt relief order (DRO).
If you go ahead with an individual voluntary arrangement (IVA), it may be possible for you to include your council tax arrears in your IVA proposal, and therefore have them written off in due course.
Your IVA application must be approved by your creditors, and it’s not guaranteed your local council would agree to these debts being written off. Please note: DROs and IVAs are only available in England and Wales.
If you don’t think your council has treated you fairly you can raise a complaint with the ombudsman services.
If you've missed council tax payments or you're struggling to pay arrears, take two minutes to
answer a few simple questions, so we can understand the best way to help you. Or call us for free to talk to one of our expert advisors.
How we help