We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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Return to online debt advice

Come back and finish online debt advice, make changes and review your advice now.

How did you start your advice session?

We're updating our online debt advice systems at the moment and while we're making these changes, we have two systems running.

If you're sure your journey began by using our Debt Remedy online advice tool, click here. Or click on the links below to find out how to return to your advice session.


We need to check how your account was set up. If you have an account for online advice you would have been either:

  • Given a personal 'web number' during your advice session. This is eight numbers with a 'W' at the start
  • Advised that you need to register an email address

That's great. If you have your web number to hand, click here to log in.

You may have asked for your web number to be sent to you by text or email. Please check for messages from us, including in your junk mail folder.

If you've registered an account with your email address, our online debt advice tool is down for maintenance. Please try again later.

Did your advisor talk to you about setting up an account and going online to complete your debt advice session?

If you've registered an account with your email address, our online debt advice tool is down for maintenance. Please try again later.

If you have an account, you would have received an email from us with your login details. Please check for messages from us, including your junk mail folder.

If you haven't got any login details from us, don't worry. We can check your account details for you. Please call 0800 138 1111 and let us know that you need help logging in.



Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2019