We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
Female StepChange advisor in support centre with headset on

Support and contact centre

Whether you're new to us or already a client, get help from us your way.

Need help with debt?

Our online debt advice service is available 24 hours a day 7 days a week, at a time that suits you.

If you'd prefer to speak to someone, you can call our debt advice helpline.

Already a client?

If you need help with a debt solution, find the right team to speak to:

Updating and reviewing your DMP

Log in to OnlineDMP to:

  • Update your debt details
  • Check your payments and progress
  • Review your budget and update your monthly payments
  • Adjust your debt balances
  • Let us know a debt has been sold on

Need to speak to someone about your plan?

Call us to:

  • Reduce your payment for a short period
  • Use a lump sum of money to pay off your debts
  • To discuss other debt solutions, if you find your DMP isn’t working for you 

If you have any other questions about your plan you can get in touch with us by email or phone.

Get help setting up your plan

If you need help activating your DMP or TPP, please get in touch.

We aim to reply to your email within 48 hours.

To help us manage your IVA effectively, please email all information and questions.

Get help setting up your DPP and advice during your programme, including changes in your income, creditor support and annual reviews.

To help us manage your DPP, and for questions about your programme, please send all information and questions by email.

Get help completing your sequestration or MAP bankruptcy application form, including evidence to support the application, or if your circumstances have changed. 

Get advice on equity release and mortgages from our Financial Solutions team.

Been called out of the blue?

If you've been called out of the blue by someone claiming to be from StepChange, it's likely a scam. We'd never call a client without arranging it first.

How to make sure its us

Common queries

If you're up-to-date with payments towards your debts and household bills and have received a persistent debt letter from your creditor, we can help you. Find out more about how we can help with persistent debt.

We'll contact you in the ways you ask us to when you've spoken to us. We never use WhatsApp or similar apps to get in touch, so if you see a message claiming to be us - it's not. If you receive anything suspicious, get in touch with us using the details above. How to stay safe online while you're getting our help.

Calls to 0800 and 0808 numbers

Free from all landlines and mobiles.

Calls to 0300 numbers 

Calls cost no more than those to geographic numbers (01 or 02) and will be free in most ‘inclusive minutes’ or ‘discount’ schemes. Check with your mobile or landline provider.

Calls from outside the UK

The cost of calling the UK from overseas can be high, so we'd recommend you check with your phone provider.

We always try to provide the very best possible service. If you're unhappy in any way we'd like the chance to put things right. Visit our complaints page.

We can only give advice and offer debt solutions to clients living in the UK in England, Wales, Scotland or Northern Ireland or clients from the UK living abroad on a short-term basis.

If you’re living abroad on a short term basis you must fit all of the following criteria for us to be able to advise you:

  • You’ve lived in the UK in the last 3 years
  • Your debts were incurred in the UK
  • You access your money from a UK bank account and/or you are returning to the UK within the next 12 months

If your situation fits all of these criteria then please call us on 0044 113 297 0126

If you're hearing or speech impaired you can contact us using Relay UK. This replaces the older Type Talk service and lets you communicate using your computer, smartphone app or through a telephone relay assistant.

To find out more about how to use the service please visit the Relay UK website.

Write to us

StepChange Debt Charity
123 Albion Street