We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

We’re pleased to say that some of our phone lines have now re-opened. However as we have a reduced capacity, you may experience a delay when you call us.

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How to get the best out of your DMP

Not a client of ours? Use our free online advice tool and we'll recommend the best debt solution for your situation.

This section has lots of answers to questions that may arise while you’re on your debt management plan (DMP). We’ve arranged this section based on whatever stage you may be at in your plan. 

On this page, you'll find...

Answers to the questions our debt management plan clients ask us most often (and perhaps some you may not have thought of asking!)

A timeline that tells you what you can expect over the course of your DMP, from how to deal with creditor contact to when you’ll need to review your budget with us.

Don't forget...

You can log into OnlineDMP at any time. From there you can update your creditor details, review your DMP quickly and easily and view your six most recent statements.

You can call us if you need help regarding a significant budget change, making your DMP payment or dealing with an emergency such as bailiffs.

The MoneyAware team are here to support you while you’re sticking to a budget with money-saving tips and ways to increase your income.


Manage your DMP online

Day or night, you can update and make changes to your plan at a time that suits you.

Log in to OnlineDMP

What to expect during your DMP

  • Day 1 - Your plan is active

    You'll choose whether to pay your plan by direct debit or standing order. If you choose standing order, the payment date each month may change. Make sure you know when the cut-off date for this month's DMP payment is. This is the date that we must receive your monthly DMP payment by. Be sure to check the date for each following month, too. 
  • Week 1 - Talking to your creditors

    We’ve sent all of the creditors in your plan a proposal telling them how much they’ll get paid and giving them a copy of your budget. They may still contact you as it can take them a while to process this information in their systems.
  • Week 2 - Hello from us

    Check your inbox because we'll send you your first DMP client newsletter. You'll get sent one every fortnight, and it'll be packed with money-saving, money-making and debt management tips. For even more thrifty ideas, you can sign up to our MoneyAware newsletter. 
  • Month 1 - Your first payment

    You’ve made your first DMP payment to us but you may still be getting letters and phone calls. It might take a couple of months of regular monthly payments before things settle down. Bear with it, it’ll get easier.
  • Month 3 - Peace and quiet

    The phone calls are probably starting to die down now your creditors have received a few payments. If you’ve received a letter from them recently why not log into OnlineDMP and update your balances.
  • Month 4 - Interest and charges

    Some creditors may still be adding interest and charges to your debts. We know it can be disheartening, but keep paying your DMP. As your debt moves through the creditor’s collections process it is likely that interest and charges will stop.
  • Month 5 - Default notices

    You may have received default notices from your creditors. These will stay on your credit file for six years but are a normal part of the collections process. Just carry on making your monthly payment.
  • Month 6 - Creditor updates

    Some creditors may contact you to see if your circumstances have changed. If nothing has, send us an email through OnlineDMP and we'll send them a copy of your budget to let them know.
  • Month 8 - Debt swapping

    If you get letters from debt collection agencies saying they’ve taken over a debt, all you need to do is log into OnlineDMP and give us their details. We'll contact them and start sending them payments.
  • Months 10 and 11 - Your budget

    Now things have hopefully settled down, start to track your spending. This will help you when your review is due as you'll have a better idea of what areas of your budget you might need to tweak.
  • 1 year in - Your annual review

    You’ve reached your first full year on your DMP. Congratulations! We’ll need to review your DMP at least once a year. Just log into OnlineDMP to get your review started.

Common DMP questions our clients ask 

Direct Debit is the easiest and most convenient way to pay your DMP. Just log in to our OnlineDMP area and you can set your Direct Debit up in minutes (as long as you've got your account details to hand).

You can also pay your DMP by standing order and bank transfer, but we’d always recommend Direct Debit.

There are various documents you will need to provide us so we can set up your first DMP payment. They include your Direct Debit form, your most recent payslip, a list of your debts, and your signed DMP agreement.

Our Direct Debit dates are the 1st or the 10th of each month. The deadline for DMP payments by standing order or bank transfer can vary month to month. Please make sure your standing order or bank transfer payments reach us before each month's cut off date. 

No DMP provider can guarantee that a DMP will stop your creditors adding interest and charges to a debt. In practice however, most companies will recognise that when you’re in financial difficulties, adding further interest or charges will only make things worse.

First, gather together as many up-to-date details about your finances as you can. This  includes your income, outgoings, debts, and any arrears you have due to missed or late payments. Completing this budget form (excel document) can help.

You should also gather details of assets or other commitments you might have such as finance agreements, property value, and mortgage or hire purchase balances that you still need to pay off. You can review your plan over the phone or online.

As set out in your DMP agreement if you don’t review your plan at least once a year we’ll have no option but to close it.  This is the case whether you've had a change in circumstances or not. You can complete your plan review yourself online at a time that suits you.

We have to rely on you to update your balances at least once every 12 months. You can ask your creditors for up-to-date balances. You can then update your balances in our system online or by calling us.

Your DMP payment is worked out by what you have left over as surplus income once all of your living costs are covered. We also take the contractual payments on your debts into account when considering how much you pay towards your DMP each month.

If you’re unable to make the payment towards your DMP this month, we recommend you phone us so we can discuss your options. It’s really important you let us know as soon as possible if you’re having any difficulties keeping up to date with payments.

By understanding your budget, looking at ways to save money and making us aware of any changes in your circumstances, you can greatly increase the chances of a successful DMP.

It’s still possible for a creditor to make you bankrupt, but only if you owe them more than £5,000 (£3,000 in Scotland). They’ll have to pay for the costs of applying for your bankruptcy, which can be quite substantial.

As you’re on a DMP, you’re already paying as much as you can, so your creditors know they’re unlikely to raise any more money by making you bankrupt.

To start the bankruptcy process, the creditor must send you a formal demand for the money. If you receive something like this, call us straight away and we’ll advise you what to do.

 

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Janet, West Glamorgan

"They deal with everything so quickly. I feel like myself again."

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Beth, Devon

“The service has been amazing, I feel a massive weight off my mind.”

Want to know more about your DMP? 

There are lots of great articles on our website that can help you get the best out of your DMP. They include: