With rising gas and electricity prices, changes to Universal Credit and the ongoing financial impact of the pandemic, it’s not a surprise that many people are struggling to pay their energy bills.
Energy arrears are priority debts. We can work with you on a plan to make the repayments and avoid being disconnected. Or, if you’re unable to repay your energy arrears, we will recommend ways to write off your debts. Get debt help online now.
We’ve put this guide together to help you deal with your energy suppliers, find more affordable deals, make sure you’ve been charged correctly and pay arrears.
My energy company has collapsed. What should I do?
If your energy supplier has gone into administration, another company will be taking over their accounts. Unless you're advised otherwise, it's recommended you carry on as you are and don't try switching at this time.
You might still be able to access the account for your energy supplier, so download or take a screengrab of your latest statement.
It’s a good idea to take a meter reading as well.
Ofgem are in charge of finding the best deals for customers of energy companies that have collapsed. Visit their website for more information.
I can’t switch energy suppliers and I’m worried about not being able to pay – what can I do?
Switching energy suppliers can be the quickest way to lower your energy costs, but that isn’t an option for everyone. If you’re unable to move to a better deal, you’ll need to make savings so you can keep up to date with your energy bills.
Like your rent or mortgage and council tax, you need to make these payments, ahead of repaying credit cards, or other consumer credit. Find out more about which bills to pay first.
3 steps to follow if your energy bills are becoming unaffordable
1. Look at your monthly budget: income, spending and debt repayments
Make a budget to work out how much money you have left over each month after paying your usual household bills. See if you can make savings in any areas. Follow our guide on how to make a budget.
2. Make savings and increase your income
You might not be able to switch energy providers, but maybe you could get a better deal on your phone or broadband? There could be ways to increase your income and there may be benefits and council tax reductions you’re entitled to. Read our guides to saving money and increasing your income.
3. Don’t wait to get help if you’re struggling
We can help you work out the best ways to deal with your energy bills and any debt you might have. Find out more about how to get debt help.