We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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Already with us? Information and support for our clients

We’re pleased to say that some of our phone lines have now re-opened. However as we have a reduced capacity, you may experience a delay when you call us.

The rent-to-own lender Brighthouse has now gone into administration. If you are a Brighthouse customer, find out what you should do here.

Ongoing support while you deal with your debt

Last year, we helped 650,000 people take control of their debt. But our help doesn't end once you've chosen a debt solution.

We're here to help you set up your solution and give you ongoing advice, both over the phone and on this website.

Do you not have a debt solution in place yet?

You can log back in to your debt advice session to finish entering your information so we can advise you.

Have you chosen a debt solution?

Once you’ve chosen a debt solution, it’s natural that you’ll have some questions about what it’ll mean for your future. Even when your debt solution is underway, problems may arise where you need further information so you can decide what to do next.

You can find answers to many questions you’ll have about your chosen debt solution below.

How to pay your plan

If you've been recommended a debt management plan (DMP) or a token payment plan (TPP), there are several ways you can pay.

Ways to pay your DMP or TPP