However, creditors are only likely to agree to this in the most serious cases, and you may need to provide evidence to them, for example medical reports, before they’ll consider this.
In practice, instead of writing off the debt creditors may simply agree not to contact you about the debt for a period of time.
Dealing with debt and mental health
If you're dealing with a mental health issue that can affect your ability to repay what you owe, it may help you to let your creditors know.
If you send a debt and mental health evidence form (DMHEF) completed by a health or social care worker, your creditors may be more considerate when dealing with you.
Asking creditors to write off some of a debt
In some cases, creditors might be willing to write off part of a debt if you can pay off the remaining amount in a single lump sum, or over a few months.
This is often known as agreeing a reduced, or full and final settlement.
It’s not guaranteed that your creditors will accept this, and your chances of agreeing it will depend on the percentage you can pay back. But creditors are more likely to agree to this than simply writing off the whole balance.
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