We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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  • Our service is free - and nobody needs to know you came to us for help
  • Complete the process online - or switch between online and phone
  • Do it at a time to suit you - and you can pause and come back to it later
  • We can help to set up your solution
  • Getting debt advice will not involve a credit check

How does it work?

repayment calculator

1. Tell us about
your finances

Give us details of your debts, income and household spending

2. We work out
your budget

So you will have a clear picture of where your money goes

3. You get free 
debt advice

Read your personal action plan to find out what to do next

Get debt help from StepChange, your way

Already started?

Return to your online debt advice to get our recommendations or update your details.

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Frequently asked questions

Our online debt advice tool will recommend ways to deal with your debt based on:

  • Your circumstances
  • Where you live

Debt solutions include:

  • Debt management plans (DMP)
  • Individual voluntary arrangements (IVA)
  • Bankruptcy
  • Debt relief orders (DRO)

If you live in Scotland, there are:

  • Trust deeds
  • Debt payment plan through the Debt Arrangement Scheme (DAS)

We will tell you about the debt solutions available to you.

If you can afford to repay your debt within 10 years, we will usually recommend a solution where you repay your debts. If you cannot, we will usually recommend a solution that will write off some or all your debt.

We will support you with any debt solution if it meets your needs. But choose the solution you feel is best for you.

Our online tool matches the experience you can get if you give us a call.

We help you create a personal budget and take details of your debts. We then use this information to work out your options. You will get a personal action plan explaining what to do next.

You will get a personal action plan. This gives you clear and practical advice about how to deal with your debts.

We will also provide simple steps for you to follow to get things started.

It depends on your debt solution.

If you are on debt management plan with another provider, you can change providers whenever you want. So you are very welcome to use our debt advice tool.

If you currently have an individual voluntary arrangement or trust deed you have signed up to a legal agreement. Because of this we recommend you talk to your insolvency practitioner before getting debt advice.

They should be able to review your situation if you can’t afford the monthly payments. You can ask them to talk you through your options if you are not sure it is working for you.

"Words can hardly describe how great a service StepChange do, I feel like my life has improved so much thanks to the help they provide."

Richard, East Anglia

"Very supportive, friendly professional service, un-biased. I felt like I had a life again and had a huge weight lifted off my shoulders!"

Rebecca, Mid Glamorgan

FSCS logo

While we hold your money, it’s covered by the Financial Services Compensation Scheme, which can pay compensation if we’re unable to meet our financial obligations.You can find out more on the FSCS website, www.fscs.org.uk.