We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

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Help us make this Debt Awareness Week the biggest ever


In the current uncertain economic climate, awareness of free and impartial debt advice matters more than ever. As a valued partner of StepChange Debt Charity, we would love your organisation to support Debt Awareness Week 2021.

What's it about?

First launched in 2014, Debt Awareness Week is our annual campaign to open up the conversation around debt and encourage people who need help or advice to seek it out.

Whether your customer needs free advice about their debt problem, wants some support with tackling a persistent debt, or is worried about the impact of coronavirus on their finances; we want them to know that free help is available - they just have to take #TheFirstStep. 

We'll be highlighting some of the barriers your customers might face, such as feeling embarrassed about their debts or not knowing how to open up to their friends, family or creditors about their situation. We'll also look at how they can overcome these barriers and get help to start resolving their debt problem. 

When is it happening?

The campaign runs from 22-28 March 2021 and we'll be highlighting our messages across our website, email, social media and through activity with our partner organisations, including Lowell and many more. 

Digital Supporter toolkit

Internal Communications content

It's important to get your colleagues on board and spread the word about Debt Awareness Week within your organisation. Download our template internal communications content to explain to your teams what Debt Awareness Week is all about:

  • Post copy: This week is Debt Awareness Week, StepChange’s annual campaign to help more people find debt help when they need it. If you’re helping a customer who needs debt advice, help them take #TheFirstStep and refer them to StepChange today. Find out more at www.stepchange.org
  • Image (click to download the full size JPEG image)  daw-internal-social-1

Social media posts - embargoed until 22 March 2021

We've put together social media copy and graphics to help you show your support for the campaign on Facebook, Twitter, LinkedIn and Instagram. 

  • Post copy: This week is Debt Awareness Week, StepChange’s annual campaign to help more people find debt help when they need it. If you’re worried about your finances, take #TheFirstStep and get in touch with StepChange today at www.stepchange.org
  • Image (click to download the full size JPEG image)  daw-toolkit-fb-1

  • Post copy: Debt Awareness Week is StepChange Debt Charity’s annual campaign to raise awareness of problem debt and the availability of free, impartial debt advice. We’re proud to be supporting this year’s campaign and helping our customers to take #TheFirstStep towards getting debt help. Find out more about StepChange:  www.stepchange.org
  • Image (click to download the full size JPEG image)  daw-toolkit-li-2

  • Post copy: Are you ready to take #TheFirstStep? This week is Debt Awareness Week, @StepChangeCharity’s annual campaign to raise awareness of free, impartial debt help. If you’re worried about money, they can help – visit www.stepchange.org to find out more
  • Image (click to download the full size JPEG image)  daw-toolkit-ig-1

Website signposting content

Linking to StepChange on your website can help us reach more people who need help.

What if my organisation is interested in arranging some bespoke activity?

If your organisation would like to work with us to develop bespoke activity to support the campaign, we'd love to hear from you. Whether it's an awareness session for your frontline staff or bespoke website content, get in touch with our partnerships team or your Relationship Manager to discuss how we can work together.

Email our partnerships team

If you'd like to partner with us, we'd love to hear from you. Contact us for more information.

Email us

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