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In an increasingly digital world, customers expect seamless journeys and channel flexibility in all areas of their lives – and accessing debt help should be no exception.
StepChange Direct is an innovative new digital tool which can be embedded into multiple touchpoints within your collections journey, whether that’s your website, mobile app, email or SMS communications. StepChange Direct provide a warm transfer to our quick money health check which enables your customers to understand their financial situation and begins engaging them in the debt advice process.
After answering a few simple questions, StepChange Direct then directs them to the right support based on their individual circumstances, which could include our award-winning debt advice, budgeting help, our online tools or sending them back to get additional help from you or their other creditors.
Whatever the outcome your customers will have the support they need at their fingertips, and you’ll receive detailed monthly MI to help you understand how your customers are engaging and the support that we’re recommending, enabling you to provide the right support to meet their individual needs.
We trialled StepChange Direct with credit card provider NewDay, who subsequently decided to adopt the tool across their entire portfolio of credit cards. Read our case study to find out more about how StepChange Direct helped NewDay.
To find out how StepChange Direct could help your organisation or to arrange a demo of the tool, get in touch with us using the form below, or contact your Relationship Manager if you already have one.