We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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We want to double the number of people we help by 2023

Our five-year strategy

Stepping Forward: Our five-year strategy

By 2023, it's estimated more than two million people will need debt advice every year. As the UK's leading debt charity, it's vital that we step up to our social responsibility and play our part in meeting this need.

To make sure everyone has somewhere to turn when facing problem debt, by 2023 we're aiming to help twice the current number of people we advise every year. We'll do this by investing in new technology, diversifying and growing our funding, modernising our ways of working, introducing new services, and supporting our colleagues.

Phil Andrew Chief Executive

"These next five years are going to be jam-packed with change - in society, technology, the economy, and the debt advice landscape itself. We need to step up confidently to meet those challenges, and we set out here how we plan to do exactly that."

Phil Andrew, Chief Executive

Helping more people

Over the next five years, we're:

  • Investing in both our online and telephone services
  • Offering a range of solutions to clients based entirely on their needs
  • Introducing earlier interventions to help more people before debt pressures reach crisis point
  • Maximising efficiency and working with others to deliver value and impact

helping more people


Responding to our clients' changing needs

For the first time, we'll develop new services to reach people at a much earlier stage in their debt journey.

We'll establish this new service by:

  • Working with creditors, partners and clients to identify how best to reach people before they reach crisis point
  • Seeking new partnerships to raise awareness of problem debt and ensure financial education and support is available to those who need it
  • Securing new funding streams to support these earlier interventions
  • Campaigning to reduce the stigma of problem debt so more people access support without fear or shame

Colleagues and partners working together

working together

Our colleagues are the foundation of our plans for the future, and working together with our partners is central to everything we do.

We'll continue to develop by:

  • Identifying and embedding career opportunities to help us grow, retain and reward talent
  • Introducing graduate entry and apprenticeship schemes
  • Working with partners to create joint policy initiatives to reduce the harm of problem debt

Stepping Forward

Download the brochure to learn more about our plans and commitments in our five-year strategy

Download now

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Be a part of our ambitious plans

Do you want to help us achieve our goals and play your part in creating a society free from problem debt? Explore our careers site and find a role that inspires you.

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