We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
couple looking at a car

Debt help from StepChange for car finance customers

Helping your customers drive forward

Cost-of-living pressures mean more customers will be struggling with to their car finance, leases and loans and the missed or late payments that may follow.

At StepChange, we support thousands of people every year who are struggling with money, which includes an increasing number of clients with car loan contracts. 

There are many reasons why a customer can’t make a car payment, whether it’s because of job loss due to redundancy, or an unexpected increase in bills.

Our data shows that the proportion of StepChange clients with a vehicle loan has increased by 14.8% since Q1 2020, and the average car finance balance has increased by 20% in the same period.

Find out more about our latest insight, reports and events for the car finance sector, and discover how we can work together to drive your customers forward.

Icon of a spanner and a coin against a light purple background

New report: our latest debt statistics and data in the car finance sector

Our new statistics highlight why debt advice is so important in the vehicle finance sector, with data revealing a 14.8% increase in clients seeking advice with a car finance debt since 2020.

Read the report

Webinar: Exploring trends in car finance with Experian

On 16 September, we’ll be taking a deep dive into the consumer trends and statistics into consumer behaviour and financial vulnerability in the automotive finance sector along with experts from Experian and more of our partners.
Register now to reserve your place

Register here

Stay up to speed

We'd love to keep in touch and share our insight on debt and the car finance sector with you.

Help your customers manage their car finance loans, leases, payments and more.

By identifying vulnerable customers and referring them into our services earlier, you can help your customers tackle their debt and support them to achieve their financial goals, while delivering on your business objectives and regulatory requirements.

Register below to stay up to date with the latest news, insights and events:

Partner hub

Tools and resources for our partner organisations

Visit the partner hub

Become a partner

Find out how your organisation can get involved

Become a partner