We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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This solution is available throughout the UK.

How to review your DMP online

We ask all of our clients to complete a debt management plan (DMP) review. They must review their plan every 12 months or if they’ve had a change of circumstances.

By conducting regular plan reviews, we can make sure a DMP is still the best debt solution for you. We can also look at reducing your DMP payment if you’re finding it difficult to manage alongside your living costs.

You can review your plan online by logging into OnlineDMP. It’s completely free, easy to use and gives you access to all the information you need, day or night. Once logged in, you can also check the progress of your DMP.

How do I access OnlineDMP?

To access OnlineDMP, simply enter your client reference number and password on the OnlineDMP login screen.

You should’ve received a password from us when your plan was activated. If you don’t have this password to hand, you can request a new one by using the 'forgotten your password' option on the login screen. 

What do I need in order to review my plan?

We want to make your plan review as easy as possible. It’s worthwhile getting the following information together beforehand:

  • Information on your income and outgoings
  • Details of any payments you’ve missed, which could include mortgage payments or household bills
  • How long you’ve left to pay on things such as your mortgage, hire purchase loans, benefit overpayments, County Court judgments or charging orders
  • Whether each debt is in your name or joint names
  • Details of any new debts that aren’t currently on your plan
  • Details of any valuable items such as cars, property, savings, premium bonds or jewellery

What happens if I don’t complete a review?

Without a plan review, we’re unable to say whether or not a DMP is still the best option for you. If you don’t complete a plan review now, we’ll eventually have to close your plan. If your plan ends, you may need to deal with your debts alone.

What if I can’t do my review online?

If you can’t review your plan online, call us on 0300 303 5300. One of our advisors will be more than happy to go through your budget and review your plan with you. We’re open Monday to Friday 8am to 6pm.

 

Sarah, Hampshire

“Everything was handled online. This is great as I find taking on the phone gives me anxiety.”

Beth, Devon

“The service has been amazing, I feel a massive weight off my mind.”

Want to know more about your DMP? 

There are lots of great articles on our website that can help you get the best out of your DMP. They include:

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2018