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Keeping your creditors up to date about your situation

  This advice is for people who are on a debt management plan (DMP) or token payment plan (TPP).

When you are on a DMP or TPP, we will send you copies of any letters and budgets we send to the people you owe (known as your creditors).

This is to keep you as up to date about your plan as possible. We will send copies by email if we have your email address.

When will you send these documents?

While your plan is running, we will send your budget to your creditors when:

  • You review your budget, which happens once a year or whenever your situation changes
  • A new debt is added to your plan
  • A debt is removed from your plan and the payment offers to the rest of the creditors have changed
  • One or more of your debts is transferred to a new creditor
  • A creditor asks to see a copy of your most recent agreed budget

What will you send me copies of?

The documents we will send you copies of will include:

  • A sample copy of the letter we sent to your creditors
  • A summary of the payment offers we have made to your creditors
  • A copy of your most recent agreed budget
  • A copy of the consent page of your signed plan agreement (if needed)

Do I need to do anything with these documents?

No, you don’t need to do anything. They are just to let you know what we have sent to your creditors.

Whenever we send them to you, we will let you know they are for information only.