We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo
Go

Can a creditor sell my debts to a debt collector?

If you have a debt that's been in arrears, you might find your creditor uses a debt collection agency to chase you, or that they sell your debt on to a debt purchaser.

Why do creditors sell debts?

Most creditors specialise in lending money and collecting it. They don’t specialise in chasing debts which are in arrears, and trying to find people who are not paying. Instead they usually employ the services of debt collectors or sell the debt on to debt purchasers.

Debts regulated by the Consumer Credit Act, can be sold on or placed with another company any time after you stop paying.

This applies to most common types of consumer debt such as a loan, overdrafts, credit and store cards, hire purchase and catalogues.

Debt collectors

If a creditor is finding it difficult to collect a debt, they might pay a company which specialises in this to try and contact you. These are usually known as debt collection agencies or debt collectors.

Unless they tell you that the debt has been sold on, they are working on behalf of the creditor and the creditor still owns the debt.

Debt purchasers

Alternatively they may sell your debt to another company. A ‘debt purchaser’ buys up debts to collect rather than chasing debts owned by other companies.

The benefits of selling the debt are that the creditor usually has no more involvement in collecting it, and they get some money back straight away.

Who buys debts?

Some collection agencies may both buy debts and also chase debts on a creditor’s behalf.

Creditors will usually sell or ‘assign’ a large amount of debts to a debt purchaser. The debts will be sold at less than their face value, but the debt purchaser is entitled to collect the full balance. This is where their profit comes from.

For example, if a debt of £100 is sold to a collection agency for £70, they’ll try to collect the whole amount and make £30 profit. The amount paid for debts when they’re sold is usually confidential between the creditor and collection agency and it’s unlikely they’ll tell you.

Take our 60-second debt test

Try our debt checker

Free online debt advice in 20 mins

Get help with Debt Remedy

Do my rights change if my debt is sold?

Once your debt has been sold to a debt purchaser you owe them the money, not the original creditor.

The debt purchaser must follow the same rules as your original creditor when they collect the debt, and you keep all the same legal rights.

For example, they cannot add on interest and charges to your debt unless they are permitted to do so in the terms of your original credit agreement.

How will I know if my debt has been sold to a debt purchaser?

Your original creditor should let you know when they sell your debt. You’ll also get a letter from the new owner of the debt explaining who they are and that you need to pay them now.

The letter should include the name and usually the account number of the original creditor, so you can tell which debt it relates to. If you’re not sure, contact the debt purchaser to ask.

You’ll probably get phone calls from the debt purchaser too. Make sure you let them know about your situation and what you can afford to pay, and don’t let them pressure you into making payments you can’t afford.

If you’ve been contacted by a debt collector, or if your original creditor has told you they intend to sell your debt, this is sign that you need to get debt advice.

We recommend you contact us for advice as soon as you can.

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2017