Debt collectors acting on behalf of the creditor
If a creditor is finding it difficult to collect a debt, they might pay a company which specialises in this to try and contact you. These are usually known as debt collection agencies or debt collectors.
Unless they tell you that the debt has been sold on, they are working on behalf of the creditor and the creditor still owns the debt.
Learn more about what creditors can and can’t do.
How will I know if my debt has been sold to a debt purchaser?
Your original creditor should let you know when they sell your debt. You’ll also get a letter from the new owner of the debt explaining who they are and that you need to pay them now.
The letter should include the name and usually the account number of the original creditor, so you can tell which debt it relates to. If you’re not sure, contact the debt purchaser to ask.
You’ll probably get phone calls from the debt purchaser too. Make sure you let them know about your situation and what you can afford to pay, and don’t let them pressure you into making payments you can’t afford.
If you’ve been contacted by a debt collector, or if your original creditor has told you they intend to sell your debt, this is sign that you need to get debt advice.
We recommend you get advice as soon as you can. Use our online debt advice tool or contact us.