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Worried about creditors?

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What can my creditors do? Action to reclaim debt

If you fall behind with payments to your debts, your creditors are likely to take some action to get you to pay them back.

They’ll usually contact you by letter or phone, and in some cases they may visit you at home.

If you’re in a lot of arrears and you’ve not made some arrangement to pay them back your creditors might eventually start court action.

All of this can make you feel under pressure to pay money you can’t afford.

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What are your rights with creditors?

Knowing what your creditors can and can't do, understanding the process they use to collect debt, and most importantly understanding your rights, can help to get rid of a lot of worry and uncertainty.

This section provides all the information you need to know about what is likely to happen when you can't afford to pay your debts.

If you're concerned about your financial situation you can get free, personalised debt advice online or by calling us (free from all landlines and mobiles) on 0800 138 1111.

If you have a specific query that you need an answer to, please contact us and one of our debt advisors will be able to help you.

In this section:

  1. Charges and interest on debts
  2. Bailiffs and debt collectors differences
  3. Debts passed to a collection agency
  4. Can debts be sold on?
  5. Dealing with letters from creditors
  6. Dealing with calls from creditors
  7. Default notices and missed payments
  8. Home visitors from debt collectors
  9. Solicitors letters about debts
  10. Right of offset
  11. How does debt affect a credit file?

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2019