How to get help with your water bills

Aquacare

• This may help if you have a large household, are receiving income-related benefits and have a meter which has recorded usage of more than 124 cubic metres of water a year (check your water bill to see your usage)
• If you qualify, your costs will be reduced

To apply, call 0345 357 2401 (Monday to Friday, 8am to 6pm)

LIFT scheme

• This may help you if you have a low household income, or you’re receiving income-related benefits
• If you qualify, your water charges will be capped

To apply, complete the online application form

Water Direct

• This will help if you’re receiving income-related benefits and have water arrears
• Allows you to pay for your water directly from your benefits

To apply, call 0800 697982

WaterSure

• This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water
• If you qualify, WaterSure will cap your annual bill

To apply, complete the online application form

Water Meter

• Having a water meter fitted can save you on average up to £150 per year on your water bill.
• If you change your mind you can switch back at anytime within the first 2 years.

To apply, complete the online form or call 0800 169 3630

Watersure Tariff

Our Watersure tariff is designed to support households who may use more water due to;

• receiving child benefit for three or more children,
• or a medical condition that requires additional water.

The tariff might be able to save you money by paying a fixed amount for the year. To qualify you will need to have a meter at your property.

To apply, complete the online form or call 0800 169 3630

AquaCare Plus Tariff

Our AquaCare Plus tariff may be able to save money if you or anyone living in the property receives state benefits. Benefits not included are the family element of Child Tax Credit or Pension Credit.

You will pay a higher standing charge, but you will pay less for the water you use. To qualify you will need to have a meter at your property.

To apply, complete the online form or call 0800 169 3630

Extra Care Support

If you are struggling to pay your bill, we have a wide range of options to help:

• If you consider your household to be on a low income we may be able to offer you a discount on your water bill of up to 50%
• If you have a debt with us we may be able to assist you with your payments to help you get back on track
• We can also look to see if you are eligible for additional income to support your household

To apply, complete the online form or call 0800 169 3630

Priority Service Register

Our priority services offers practical support and is completely free! If you need additional support due to age, ill health, disability, or have communication requirements, we can provide a range of additional services.

FreshStart fund

• If you’re experiencing financial difficulty, or have recently experiencing a life-changing event and would benefit from having your water debt cleared, or help with your bills
• If you qualify you’ll receive financial assistance to help you adjust, you will need to be assessed by Plymouth Citizen’s Advice

To apply, contact Plymouth Citizen's Advice by phone  01752 502697 or email

Watercare tariff

• If you’re living on a low income, have a water meter and are receiving income-related benefits
• If you qualify, you will receive a discount based on your circumstances

To apply, call 01202 590059

WaterSure

• If you’re a metered household, receiving income-related benefits, and must either receive Child Benefit for three or more children under the age of 19 who are in full-time education and living at the property or have a medical condition which means you need to use significant amounts of water
• If you qualify, WaterSure will reduce your water charges

To apply, visit their website or call 01202 590059

Assist

• This may help you if you’re on a low income and you're struggling to pay your water bills
• If you qualify, Assist reduce your tariff in line with your ability to pay, you will need to provide a budget

To apply, call 0845 6003 600 (Monday to Friday, 8am to 6pm)

Flexible payment plans

• This may help you if you’re experiencing financial difficulties and are unable to pay your current charges
• You can agree a flexible payment plan and catch up on payments at a later date

To apply, call 0845 6003 600 (Monday to Friday, 8am to 6pm)

Pension credit tariff

• This may help if all adults in your household are receiving pension credit or have a state pension as their only form of income
• If you qualify, you’ll receive a discount on your bill of around 20%

To apply, complete the application form

Restart

• This may help you if you’re experiencing financial difficulties and are unable to pay your water arrears
• If you qualify, you’ll start a two year payment plan designed to cover your current usage and clear some of your arrears

Find out more here

Water Direct

• This will help if you’re receiving income-related benefits and have water arrears
• Allows you to pay for your water directly from your benefits

To apply, call 0345 600 3600 (Monday to Friday, 8am to 6pm) or email customer.services@bwbsl.co.uk

WaterSure Plus

• This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water
• If you qualify, WaterSure will cap your annual bill

To apply, call 0345 600 3600 (Monday to Friday, 8am to 6pm) or complete the application form

Assure tariff

• This may help if you’re living on a low income, or receiving income-related benefits
• If you qualify you’ll receive a discount of up to 80%

To apply, complete the application form or call 0800 587 7701

Charitable trust

• This may help if you’re experiencing financial difficulty, or have recently experiencing a life-changing event and would benefit from having your water debt cleared, or help with your bills
• If you qualify you’ll receive financial assistance towards your water bills

To apply, contact South Staffs Water Charitable Trust Fund or call 0300 330 0033 or visit their website www.sswct.org

Payment plans

• This may help if you’re experiencing financial difficulty and cannot afford to pay your water bill
• If you qualify, you’ll be able to spread the costs with a payment plan

To apply, call 0800 587 7701

Water Direct

• This will help if you’re receiving income-related benefits and have water arrears
• Allows you to pay for your water directly from your benefits

To apply, contact your local benefits office

WaterSure

• This may help if you’re a metered household, receiving income-related benefits, and must either receive Child Benefit for three or more children under the age of 19 who are in full-time education and living at the property or have a medical condition which means you need to use significant amounts of water
• If you qualify, WaterSure will cap your annual bill

To apply, complete the application form or call 0800 587 7701

Repayment plans

• This may help if you’re experiencing financial difficulties and are unable to pay your arrears
• If you qualify, you’ll start a repayment plan to pay your debt off at a more manageable rate

To apply, call 0345 782 0111

SupportPLUS Arrears

• This may help if you have more than two years of water arrears
• If you qualify, the scheme runs for two years and if you make the agreed repayments on time they’ll write off  some of your old debt

To apply, call 0345 782 0111

SupportPLUS Reduced Tariff Scheme

• This may help if you’re experiencing financial difficulties and are unable to pay your current charges
• If you qualify, they’ll reduce the amount you pay every month, up to a maximum of 50% off your annual bill

To apply, call 0345 733 5566

Water Direct

• This will help if you’re receiving income-related benefits and have water arrears
• Allows you to pay for your water directly from your benefits

To apply, complete the online application form or call 0345 782 0111

WaterSure

• This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water
• If you qualify, WaterSure will cap your annual bill

To apply, complete the application form and return by post or email

Repayment plans

• This may help if you’re experiencing financial difficulties and are unable to pay your water arrears
• If you qualify, you’ll start a repayment plan to pay your debt off at a more manageable rate

To apply, call 0345 733 5566

SupportPLUS Arrears

• This may help if you have more than two years of water arrears
• If you qualify, the scheme runs for two years and if you make the agreed repayments on time they’ll write off some of your old debt

To apply, call 0345 733 5566

SupportPLUS Reduced Tariff Scheme

• This may help if you’re experiencing financial difficulties and are unable to pay your current charges
• If you qualify, Northumbrian Water will reduce the amount you pay every month, up to a maximum of 50% off your annual bill

To apply, call 0345 733 5566 or apply online

Water Direct

• This will help if you’re receiving income-related benefits and have water arrears
• Allows you to pay for your water directly from your benefits

To apply, complete the online application form

WaterSure

• This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water
• If you qualify, WaterSure will cap your annual bill

To apply, complete the online application form or call 0345 733 5566

Arrears assist

• This may help if you have more than £300 of arrears
• If you qualify, a proportion of the historic debt will be written off if you continue to pay the agreed payment schedule

To apply, complete the application form

Helping hand tariff

• This may help if you’re living on a low income
• If you qualify, the Helping Hand tariff will reduce your water charges

To apply, complete the application form

Water Direct

• This will help if you’re receiving income-related benefits and have water arrears
• Allows you to pay for your water directly from your benefits

To apply, contact your benefits office

WaterSure

• This may help if you’re a metered household, receiving income-related benefits, and must either receive Child Benefit for three or more children under the age of 19 who are in full-time education and living at the property or have a medical condition which means you need to use significant amounts of water
• If you qualify, WaterSure will reduce your water charges

To apply, complete the application form

Payment plans for metered customers

• Customers who have a water meter installed have their bills collected directly by Scottish Water
• You can arrange a payment plan based on your average annual invoice, you then pay your charges quarterly

To apply, call 0800 0778778 (24 hours)

Unmetered customers

• Your waste water and water charges are based on your council tax band
• If you receive a reduction on your council tax bill, this will apply to your water charges

Your council will collect your water charges on behalf of Scottish Water

Clearstart

This may help if you’re experiencing financial difficulties and are unable to pay your arrears

• If you qualify, you’ll start a repayment plan to pay your debt off manageably

To apply, call 01737 772000

Water Direct

• This will help if you’re receiving income-related benefits and have water arrears
• Allows you to pay for your water directly from your benefits

To apply, contact your benefits office

Water support

• This may help if you’re living on a low income
• If you qualify, the Water support tariff will reduce your water charges

To apply, complete the application form or call 01737 772000

WaterSure

• This may help if you’re a metered household, receiving income-related benefits, and must either receive Child Benefit for three or more children under the age of 19 who are in full-time education and living at the property or have a medical condition which means you need to use significant amounts of water
• If you qualify, WaterSure will reduce your water charges

To apply, complete the application form

There are different ways you can get help with your Severn Trent bill. Each of them is tailored to you and your specific needs. To make it really easy to find the right one for you, Severn Trent have an eligibility checker.

Big Difference Scheme

If you have a low household income the Big Difference Scheme could offer you a fixed discount off your annual household water bill. If you have arrears on your account, we could also help with this too.

To apply online visit: Big Difference Scheme

Watersure - bill cap scheme that runs for 12 months

If you use a lot of water because someone in the household has a medical condition, or you’ve got three or more children living at home, you could get help through Watersure.

You must have a water meter and receive eligible benefits.

To apply online visit: WaterSure Scheme Application

Matching Plus - Debt support if you are in high arrears

Severn Trent will pay £20 a month to help you reduce your account balance. You must make a monthly payment of at least £20. To get help through Matching Plus, you must have:

For more information visit: Matching Plus

Customer Assistance Scheme – Free Income maximisation and debt advice

Working in partnership with an independent charity, if you have a low household income, we can help support with your financial needs.

For more information visit: Severn Trent Water Customer Assistance Scheme Portal

Water Direct – Pay your water bill direct from your benefits

If you are in arrears and in receipt of certain benefits you can request for your payments to be deducted directly from your benefit payment.

For more information and to apply online visit: Water Direct

Helping hand scheme

• This may help if you’re experiencing financial difficulty and have water debt
• If you qualify you’ll receive financial assistance towards your water bills

To apply, log in to your account

Water Direct

• This will help if you’re receiving income-related benefits and have water arrears
• Allows you to pay for your water directly from your benefits

To apply, contact your benefits office

WaterSure

• This may help if you’re a metered household, receiving income-related benefits, and must either receive Child Benefit for three or more children under the age of 19 who are in full-time education and living at the property or have a medical condition which means you need to use significant amounts of water
• If you qualify, WaterSure will reduce your water charges

To apply, log in to your account

Assure tariff

• This may help if you’re living on a low income
• If you qualify, the Assure tariff will reduce your water charges

To apply, complete the application form or call 0800 0930 610

Charitable Trust

• This may help if you’re experiencing financial difficulty and have water arrears
• If you qualify, you’ll receive financial assistance towards your water bills

To apply, call South Staffs Water Charitable Trust Fund on 0300 330 0033 or visit their website at www.sswct.org

Personal payment plans

• This may help if you’re experiencing financial difficulties and are unable to pay your arrears you may be eligible
• If you qualify, you’ll start a repayment plan to pay your debt off manageably

To apply, call 0800 0930 610

Water Direct

• This will help if you’re receiving income-related benefits and have water arrears
• Allows you to pay for your water directly from your benefits

To apply, contact your benefits office

WaterSure

• This may help if you’re a metered household, receiving income-related benefits, and must either receive Child Benefit for three or more children under the age of 19 who are in full-time education and living at the property or have a medical condition which means you need to use significant amounts of water
• If you qualify, WaterSure will reduce your water charges

To apply, complete the application form or call 0800 0930 610

Essentials Tariff

The Essentials Tariff provides a discount of at least 45% on future water bills.

So, if your bill was £100, you could get at least £45 off from the discount. This means you would only pay £55.

Who is eligible for the Essentials Tariff?

• You must have less than £16,105 in savings, and
• Your total annual household income is less than £22,020 (before tax), or
• Everyone in the household receives Pension Credit

Important things to know about the Essentials Tariff:

• Payments from Personal Independence Payment (PIP), Disability Living Allowance (DLA) and Attendance Allowance are not considered under income criteria
• The savings and total income figures are aligned with the current benefits cap for a single person with two children living in the property
• Southern Water will review your eligibility every 12 months

For more information, visit Southern Water's website. Or, to apply for the Essentials Tariff, visit Better Off Calculator.

WaterSure Tariff

This is a government-backed tariff that 'caps' bills. This means they cannot be more than a specific amount per year.

For 2026-27, annual bills are capped at:

• £354 for water
• £405 for wastewater

The total cap of £759 a year works out to £63.25 a month.

Who is eligible for the WaterSure Tariff?

• Your household must get a metered bill or pay an assessed charge
• A member of your household must receive a means-tested benefit

A member of your household must either:

• Have a medical condition that requires increased water use
• Have three or more children (under-19) in full-time education living with them

For more information, visit Southern Water's website. Or, to apply for the WaterSure Tariff, visit Better Off Calculator.

New Start Scheme

This scheme supports customers who have missed payments and have built up arrears.

Who is eligible for the New Start Scheme?

You must meet the minimum arrears amount:

• Water-only customers: £500
• Wastewater-only customers: £750
• Water and wastewater customers: £1,000

Also:

• You must not have made regular payments over the past two years
• You must be able to pay your current monthly usage plus a contribution toward the arrears

How does the New Start Scheme work?

After you have made three months of payments, Southern Water will match your payments toward the arrears. This includes the first three months you have already paid.

Important things to know about the New Start Scheme:

• Joining the New Start Scheme ends debt collection agency involvement while you make payments. But if you are with Southern Water's Litigation team, you may need extra approval
• Your arrears cannot be related to water issues, such as a leak

For more information, visit Southern Water's website. Or, to apply for the New Start Scheme, visit Better Off Calculator.

Water Direct Scheme

The Water Direct Scheme is when payments toward your current bills (and any money owed to arrears) is taken from your benefits. This is also known as third party deductions.

It is designed to help you budget by making automatic regular payments and avoid missing future payments.

Who is eligible for the Water Direct Scheme?

You must be behind more than £50 on payments and receive one of the following benefits:

• Universal Credit
• Income Support
• Pension Credit
• Income-based Jobseeker's Allowance (JSA)
• Employment and Support Allowance (ESA)

How much is taken from my benefits?

A weekly payment covers current use by dividing a customer's annual bill by 52. Then adding a fixed payment of £4.55 per week towards arrears.

So, if your annual bill was £700:

• 700 ÷ 52 = 13.46
  (Annual bill ÷ 52 weeks = Weekly payment)
• £13.46 + £4.55 = £18.01
  (Weekly payment + fixed weekly payment of £4.55 = Full amount taken from benefits per week)

This means the amount taken from your benefits would be £18.01 every week.

For more information, visit Southern Water's website. Or, to apply for the Water Direct Scheme, visit Better Off Calculator.

Hardship Fund

The Southern Water Hardship Fund offers financial support to people going through:

• Significant financial hardship (short or long term) or
• Challenging personal circumstances that impact their ability to pay their water bills

What hardship funds are available?

• Debt write-off scheme
• White goods grant
• Homeless to home package
• Bill reduction of up to 50%

For more information, visit Southern Water's website. Or, to apply for hardship funds, visit their hardship funds page.

Hardship Fund: Debt write-off scheme

The debt write-off scheme provides a one-off grant of up to £3,000 to help you reduce your water debt.

Who is eligible for the debt write-off scheme?

• People who are paying their current water usage
• People who have a water debt of over £500 due to circumstances outside of their control
• People who are unlikely to clear the current debt balance without support
• People who can explain their circumstances. Such as bereavement, ill health, financial control or homelessness

Additional Support:

If your debt is over £3,000 and your application is successful, Southern Water may also apply the New Start Scheme to help manage the remaining balance.

Hardship Fund: White goods grant

The white goods grant is a one-off grant of up to £1,000 to help with the cost of essential white goods or flooring.

• White goods include the cost of ordering, installing, and removing the existing appliance
• Flooring includes installation costs

Who is eligible for the white goods grant?

• Southern Water customers either on the Essentials or WaterSure Tariff
• People who are paying their current water charges and have no arrears (if you have arrears, Southern Water could look at doing a debt write off, if you meet the criteria)
• People who have a limited support network
• People working with money advice agencies and/or using food banks or other support services

Hardship Fund: Food vouchers

This hardship fund provides access to food vouchers up to £200.

Who is eligible for food vouchers?

• Southern Water customers either on the Essentials or WaterSure Tariff
• People who are paying their current water charges and have no arrears (if you have arrears, Southern Water could look at doing a debt write off, if you meet the criteria)
• People who have a limited support network
• People working with money advice agencies and/or using food banks or other support services

Hardship Fund: Homeless to Home package

This hardship fund supports customers who have recently moved into a property after a period of homelessness.

The Homeless to Home package is a one-off grant of up to £1,000 to cover items such as:

• White goods
• Beds
• Mattresses
• Bedding and pillows
• Basic dining sets
• Basic cookware

Who is eligible for the Homeless to Home package?

• Southern Water customers either on the Essentials or WaterSure Tariff
• People who are paying their current water charges and have no arrears (if you have arrears, Southern Water could look at doing a debt write off, if you meet the criteria)
• People who have a limited support network
• People working with money advice agencies and/or using food banks or other support services

Hardship Funds: One-off 50% bill reduction

This hardship fund can offer you a 50% bill reduction for 12 months if you have been impacted by certain unexpected circumstances.

Who is eligible for the one-off 50% bill reduction?

• Households with a total income of more than £22,020 per year
• People experiencing temporary life changes. Such as job loss, illness, or bereavement
• People who expect their financial situation to improve within 3 months and can regular payments

Freshstart

• This may help if you’re experiencing financial difficulty and have water arrears
• If you qualify, you’ll receive financial assistance towards your water bills

To apply, call the dedicated team at Plymouth Citizens Advice on 01752 502967 or email freshstart@plymouthcab.org.uk

Restart

• This may help if you’re experiencing financial difficulties and are unable to pay your water arrears
• If you qualify, you’ll start a repayment plan to pay your debt off manageably

To apply, call 0800 0830 283 (Monday to Friday, 8am-8pm or Saturdays 9am-1pm)

Watercare tariff

• This may help if you’re a metered household, receiving income-related benefits
• If you qualify, Watercare will reduce your water charges

To apply, complete the online application form

Water Direct

• If you’re receiving income-related benefits and have water arrears
• Allows you to pay for your water directly from your benefits

To apply, contact you benefits office

WaterSure

• This may help if you’re a metered household, receiving income-related benefits, and must either receive Child Benefit for three or more children under the age of 19 who are in full-time education and living at the property or have a medical condition which means you need to use significant amounts of water
• If you qualify, WaterSure will reduce your water charges

To apply, complete the online application form

Customer assistance fund

• This may help if you’re living on a low income and/or experiencing financial difficulty and cannot pay your water arrears
• If you qualify, you’ll receive a one-off payment to help clear your water debts

To apply, complete the application form and send it by post or call 0800 111 4680

Water Direct

• This will help if you’re receiving income-related benefits and have water arrears
• Allows you to pay for your water directly from your benefits

To apply, complete the application form and send it by post or call 0800 009 3652

WaterSure

• This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water
• If you qualify, WaterSure will cap your annual bill

To apply, complete the application form and send it by post or call 0800 009 3652

Get more information from Thames water on how they can help.

Back on track

• This may help if you’re receiving income-related benefits and you have arrears that you’re unable to pay
• If you qualify, you’ll pay a set flat fee for your water bill

To apply, complete the online application form

Help to pay

• This may help if you’re receiving pension credit and struggling to pay your water bills
• If you qualify, your bills will be capped at an affordable amount based on your income and outgoings

To apply, complete the online application form

Payment matching plus

• This may help if you have water arrears that you’re unable to pay
• If you qualify, then for every £1 you pay towards your arrears, United Utilities will match it. After six months, we'll increase their contribution to £2 for every £1 you pay. If you continue to make regular payments for two years, any remaining debt will be cleared

To apply, call 0800 072 6765

Priority Services

If you need additional support due to age, ill health, disability, financial worries or language barriers, you can register for the United Utilities Priority Services scheme. It’s free and you’ll benefit from a range of additional services including:

• Braille, large print, ‘talking’ bills and leaflets
• Protection from bogus callers with a password protection scheme
• Alternative water supplies if your water is likely to be off for more than 12 hours
• Support for dialysis patients
• Notice of interruptions to your water supply

Register online or call 0345 072 6093.

The United Utilities website also includes a range of tools that allows you to change their web pages to meet your particular needs – simply click on ‘Accessibility help’ to give it a try.

Restart

• This may help if you’re experiencing financial difficulties and are unable to pay your water bills
• If you qualify, you’ll receive a one-off payment from the United Utilities Trust Fund to help clear your debts and start afresh

To apply, call 0800 072 6765

Water Direct

• If you’re receiving income-related benefits and have water arrears
• Allows you to pay for your water directly from your benefits

To apply, call 0800 072 6765

WaterSure

• This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water
• If you qualify, WaterSure will cap your annual bill

To apply, complete the online application form

Payment Break

• This may help if you’re struggling with your water bill due to losing your job or having to pay out for an unexpected household emergency
• United Utilities will delay your payments for an agreed period of time
• When you’re ready to start paying again, they will spread these delayed payments over future instalments to help you catch up and not fall into debt

To apply call 0800 072 6765 or download the information leaflet for further details.

Universal Credit support

If you’re transitioning to Universal Credit, United Utilities can delay your water bill payments for up to eight weeks until your first Universal Credit payment arrives. Please call 0800 072 6765 to discuss this in more detail.

Customer Assistance Fund

• This may help if you have water arrears and you’re unable to pay
• If you qualify, and pay your current charges for six months Welsh Water will pay off half of your arrears. If you then pay for a further six months they will pay off the remaining balance of your arrears

To apply, complete the online application form

HelpU

• This may help if your combined household income is £15,000 or less and if someone in the household receives means-tested benefits
• If you qualify, your bills could be capped at a reduced rate

To apply, complete the online application form

Water Direct

• If you’re receiving income-related benefits and have water arrears
• Allows you to pay for your water directly from your benefits

To apply, complete the online application form

WaterSure Wales

• This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water
• If you qualify, WaterSure will cap your annual bill

To apply, complete the online application form

Assist

• This may help if you’re experiencing extreme financial difficulty and cannot afford to pay your water bill
• If you qualify, you’ll pay a lower bill than normal, based on your ability to pay

To apply, complete the application form

Pension credit

• This may help if all adults in your household are receiving pension credit or have a state pension as their only form of income
• If you qualify, you’ll receive a discount of around 20% off your bill

To apply, complete the application form

Restart

• This may help if you have significant water debt that you can't repay but you can afford your ongoing water bills
• If you qualify, you’ll receive help to repay your arrears if you pay your current charges

To apply, complete the online application form

WaterSure plus

• This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water
• If you qualify, WaterSure plus will cap your annual bill

To apply, complete the application form

Community Trust

• This may help if you’re experiencing financial difficulties and have water arrears
• If you qualify, you’ll receive an award towards your arrears

To find out more, Visit the Yorkshire Water help page

Resolve

• This may help if you have significant water debt that you can't repay but you can afford your ongoing water bills
• If you qualify, you’ll get help to repay your arrears if you pay your current charges

To find out more, visit the Yorkshire help page

Water Direct

• If you’re receiving income-related benefits and have water arrears
• Allows you to pay for your water directly from your benefits

To find out more, visit the Yorkshire Water help page

WaterSupport

• This may help if your household has a low income and your annual water bill is more than £435
• If you qualify, your quarterly bills will be capped

To find out more, visit the Yorkshire Water help page

WaterSure

• This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water
• If you qualify, WaterSure will cap your annual bill

To apply, complete the application form online.