Aquacare This may help if you have a large household, are receiving income-related benefits and have a meter which has recorded usage of more than 124 cubic metres of water a year (check your water bill to see your usage) If you qualify, your costs will be reduced To apply, call 0345 357 2401 (Monday to Friday, 8am to 6pm) LIFT scheme This may help you if you have a low household income, or you’re receiving income-related benefits If you qualify, your water charges will be capped To apply, complete the online application form Water Direct This will help if you’re receiving income-related benefits and have water arrears Allows you to pay for your water directly from your benefits To apply, call 0800 697982 WaterSure This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water If you qualify, WaterSure will cap your annual bill To apply, complete the online application form
Water Meter Having a water meter fitted can save you on average up to £150 per year on your water bill. If you change your mind you can switch back at anytime within the first 2 years. To apply, complete the online form or call 0800 169 3630 Watersure Tariff Our Watersure tariff is designed to support households who may use more water due to; receiving child benefit for three or more children, or a medical condition that requires additional water. The tariff might be able to save you money by paying a fixed amount for the year. To qualify you will need to have a meter at your property. To apply, complete the online form or call 0800 169 3630 AquaCare Plus Tariff Our AquaCare Plus tariff may be able to save money if you or anyone living in the property receives state benefits. Benefits not included are the family element of Child Tax Credit or Pension Credit. You will pay a higher standing charge, but you will pay less for the water you use. To qualify you will need to have a meter at your property. To apply, complete the online form or call 0800 169 3630 Extra Care Support If you are struggling to pay your bill, we have a wide range of options to help: If you consider your household to be on a low income we may be able to offer you a discount on your water bill of up to 50% If you have a debt with us we may be able to assist you with your payments to help you get back on track We can also look to see if you are eligible for additional income to support your household To apply, complete the online form or call 0800 169 3630 Priority Service Register Our priority services offers practical support and is completely free! If you need additional support due to age, ill health, disability, or have communication requirements, we can provide a range of additional services. To apply, complete the online form
FreshStart fund If you’re experiencing financial difficulty, or have recently experiencing a life-changing event and would benefit from having your water debt cleared, or help with your bills If you qualify you’ll receive financial assistance to help you adjust, you will need to be assessed by Plymouth Citizen’s Advice To apply, contact Plymouth Citizen's Advice by phone 01752 502697 or email Watercare tariff If you’re living on a low income, have a water meter and are receiving income-related benefits If you qualify, you will receive a discount based on your circumstances To apply, call 01202 590059 WaterSure If you’re a metered household, receiving income-related benefits, and must either receive Child Benefit for three or more children under the age of 19 who are in full-time education and living at the property or have a medical condition which means you need to use significant amounts of water If you qualify, WaterSure will reduce your water charges To apply, visit their website or call 01202 590059
Assist This may help you if you’re on a low income and you're struggling to pay your water bills If you qualify, Assist reduce your tariff in line with your ability to pay, you will need to provide a budget To apply, call 0845 6003 600 (Monday to Friday, 8am to 6pm) Flexible payment plans This may help you if you’re experiencing financial difficulties and are unable to pay your current charges You can agree a flexible payment plan and catch up on payments at a later date To apply, call 0845 6003 600 (Monday to Friday, 8am to 6pm) Pension credit tariff This may help if all adults in your household are receiving pension credit or have a state pension as their only form of income If you qualify, you’ll receive a discount on your bill of around 20% To apply, complete the application form Restart This may help you if you’re experiencing financial difficulties and are unable to pay your water arrears If you qualify, you’ll start a two year payment plan designed to cover your current usage and clear some of your arrears Find out more here Water Direct This will help if you’re receiving income-related benefits and have water arrears Allows you to pay for your water directly from your benefits To apply, call 0345 600 3600 (Monday to Friday, 8am to 6pm) or email customer.services@bwbsl.co.uk WaterSure Plus This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water If you qualify, WaterSure will cap your annual bill To apply, call 0345 600 3600 (Monday to Friday, 8am to 6pm) or complete the application form
Assure tariff This may help if you’re living on a low income, or receiving income-related benefits If you qualify you’ll receive a discount of up to 80% To apply, complete the application form or call 0800 587 7701 Charitable trust This may help if you’re experiencing financial difficulty, or have recently experiencing a life-changing event and would benefit from having your water debt cleared, or help with your bills If you qualify you’ll receive financial assistance towards your water bills To apply, contact South Staffs Water Charitable Trust Fund or call 0300 330 0033 or visit their website www.sswct.org Payment plans This may help if you’re experiencing financial difficulty and cannot afford to pay your water bill If you qualify, you’ll be able to spread the costs with a payment plan To apply, call 0800 587 7701 Water Direct This will help if you’re receiving income-related benefits and have water arrears Allows you to pay for your water directly from your benefits To apply, contact your local benefits office WaterSure This may help if you’re a metered household, receiving income-related benefits, and must either receive Child Benefit for three or more children under the age of 19 who are in full-time education and living at the property or have a medical condition which means you need to use significant amounts of water If you qualify, WaterSure will cap your annual bill To apply, complete the application form or call 0800 587 7701
Repayment plans This may help if you’re experiencing financial difficulties and are unable to pay your arrears If you qualify, you’ll start a repayment plan to pay your debt off at a more manageable rate To apply, call 0345 782 0111 SupportPLUS Arrears This may help if you have more than two years of water arrears If you qualify, the scheme runs for two years and if you make the agreed repayments on time they’ll write off some of your old debt To apply, call 0345 782 0111 SupportPLUS Reduced Tariff Scheme This may help if you’re experiencing financial difficulties and are unable to pay your current charges If you qualify, they’ll reduce the amount you pay every month, up to a maximum of 50% off your annual bill To apply, call 0345 733 5566 Water Direct This will help if you’re receiving income-related benefits and have water arrears Allows you to pay for your water directly from your benefits To apply, complete the online application form or call 0345 782 0111 WaterSure This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water If you qualify, WaterSure will cap your annual bill To apply, complete the application form and return by post or email
Repayment plans This may help if you’re experiencing financial difficulties and are unable to pay your water arrears If you qualify, you’ll start a repayment plan to pay your debt off at a more manageable rate To apply, call 0345 733 5566 SupportPLUS Arrears This may help if you have more than two years of water arrears If you qualify, the scheme runs for two years and if you make the agreed repayments on time they’ll write off some of your old debt To apply, call 0345 733 5566 SupportPLUS Reduced Tariff Scheme This may help if you’re experiencing financial difficulties and are unable to pay your current charges If you qualify, Northumbrian Water will reduce the amount you pay every month, up to a maximum of 50% off your annual bill To apply, call 0345 733 5566 or apply online Water Direct This will help if you’re receiving income-related benefits and have water arrears Allows you to pay for your water directly from your benefits To apply, complete the online application form WaterSure This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water If you qualify, WaterSure will cap your annual bill To apply, complete the online application form or call 0345 733 5566
Arrears assist This may help if you have more than £300 of arrears If you qualify, a proportion of the historic debt will be written off if you continue to pay the agreed payment schedule To apply, complete the application form Helping hand tariff This may help if you’re living on a low income If you qualify, the Helping Hand tariff will reduce your water charges To apply, complete the application form Water Direct This will help if you’re receiving income-related benefits and have water arrears Allows you to pay for your water directly from your benefits To apply, contact your benefits office WaterSure This may help if you’re a metered household, receiving income-related benefits, and must either receive Child Benefit for three or more children under the age of 19 who are in full-time education and living at the property or have a medical condition which means you need to use significant amounts of water If you qualify, WaterSure will reduce your water charges To apply, complete the application form
Payment plans for metered customers Customers who have a water meter installed have their bills collected directly by Scottish Water You can arrange a payment plan based on your average annual invoice, you then pay your charges quarterly To apply, call 0800 0778778 (24 hours) Unmetered customers Your waste water and water charges are based on your council tax band If you receive a reduction on your council tax bill, this will apply to your water charges Your council will collect your water charges on behalf of Scottish Water
Clearstart This may help if you’re experiencing financial difficulties and are unable to pay your arrears If you qualify, you’ll start a repayment plan to pay your debt off manageably To apply, call 01737 772000 Water Direct This will help if you’re receiving income-related benefits and have water arrears Allows you to pay for your water directly from your benefits To apply, contact your benefits office Water support This may help if you’re living on a low income If you qualify, the Water support tariff will reduce your water charges To apply, complete the application form or call 01737 772000 WaterSure This may help if you’re a metered household, receiving income-related benefits, and must either receive Child Benefit for three or more children under the age of 19 who are in full-time education and living at the property or have a medical condition which means you need to use significant amounts of water If you qualify, WaterSure will reduce your water charges To apply, complete the application form
There are different ways you can get help with your Severn Trent bill. Each of them is tailored to you and your specific needs. To make it really easy to find the right one for you, Severn Trent have an eligibility checker. Big Difference Scheme If you have a low household income the Big Difference Scheme could offer you a fixed discount off your annual household water bill. If you have arrears on your account, we could also help with this too. To apply online visit: Big Difference Scheme Watersure - bill cap scheme that runs for 12 months If you use a lot of water because someone in the household has a medical condition, or you’ve got three or more children living at home, you could get help through Watersure. You must have a water meter and receive eligible benefits. To apply online visit: WaterSure Scheme Application Matching Plus - Debt support if you are in high arrears Severn Trent will pay £20 a month to help you reduce your account balance. You must make a monthly payment of at least £20. To get help through Matching Plus, you must have: For more information visit: Matching Plus Customer Assistance Scheme – Free Income maximisation and debt advice Working in partnership with an independent charity, if you have a low household income, we can help support with your financial needs. For more information visit: Severn Trent Water Customer Assistance Scheme Portal Water Direct – Pay your water bill direct from your benefits If you are in arrears and in receipt of certain benefits you can request for your payments to be deducted directly from your benefit payment. For more information and to apply online visit: Water Direct
Helping hand scheme This may help if you’re experiencing financial difficulty and have water debt If you qualify you’ll receive financial assistance towards your water bills To apply, log in to your account Water Direct This will help if you’re receiving income-related benefits and have water arrears Allows you to pay for your water directly from your benefits To apply, contact your benefits office WaterSure This may help if you’re a metered household, receiving income-related benefits, and must either receive Child Benefit for three or more children under the age of 19 who are in full-time education and living at the property or have a medical condition which means you need to use significant amounts of water If you qualify, WaterSure will reduce your water charges To apply, log in to your account
Assure tariff This may help if you’re living on a low income If you qualify, the Assure tariff will reduce your water charges To apply, complete the application form or call 0800 0930 610 Charitable Trust This may help if you’re experiencing financial difficulty and have water arrears If you qualify, you’ll receive financial assistance towards your water bills To apply, call South Staffs Water Charitable Trust Fund on 0300 330 0033 or visit their website at www.sswct.org Personal payment plans This may help if you’re experiencing financial difficulties and are unable to pay your arrears you may be eligible If you qualify, you’ll start a repayment plan to pay your debt off manageably To apply, call 0800 0930 610 Water Direct This will help if you’re receiving income-related benefits and have water arrears Allows you to pay for your water directly from your benefits To apply, contact your benefits office WaterSure This may help if you’re a metered household, receiving income-related benefits, and must either receive Child Benefit for three or more children under the age of 19 who are in full-time education and living at the property or have a medical condition which means you need to use significant amounts of water If you qualify, WaterSure will reduce your water charges To apply, complete the application form or call 0800 0930 610
Freshstart This may help if you’re experiencing financial difficulty and have water arrears If you qualify, you’ll receive financial assistance towards your water bills To apply, call the dedicated team at Plymouth Citizens Advice on 01752 502967 or email freshstart@plymouthcab.org.uk Restart This may help if you’re experiencing financial difficulties and are unable to pay your water arrears If you qualify, you’ll start a repayment plan to pay your debt off manageably To apply, call 0800 0830 283 (Monday to Friday, 8am-8pm or Saturdays 9am-1pm) Watercare tariff This may help if you’re a metered household, receiving income-related benefits If you qualify, Watercare will reduce your water charges To apply, complete the online application form Water Direct If you’re receiving income-related benefits and have water arrears Allows you to pay for your water directly from your benefits To apply, contact you benefits office WaterSure This may help if you’re a metered household, receiving income-related benefits, and must either receive Child Benefit for three or more children under the age of 19 who are in full-time education and living at the property or have a medical condition which means you need to use significant amounts of water If you qualify, WaterSure will reduce your water charges To apply, complete the online application form
Customer assistance fund This may help if you’re living on a low income and/or experiencing financial difficulty and cannot pay your water arrears If you qualify, you’ll receive a one-off payment to help clear your water debts To apply, complete the application form and send it by post or call 0800 111 4680 Water Direct This will help if you’re receiving income-related benefits and have water arrears Allows you to pay for your water directly from your benefits To apply, complete the application form and send it by post or call 0800 009 3652 WaterSure This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water If you qualify, WaterSure will cap your annual bill To apply, complete the application form and send it by post or call 0800 009 3652 Get more information from Thames water on how they can help.
Back on track This may help if you’re receiving income-related benefits and you have arrears that you’re unable to pay If you qualify, you’ll pay a set flat fee for your water bill To apply, complete the online application form Help to pay This may help if you’re receiving pension credit and struggling to pay your water bills If you qualify, your bills will be capped at an affordable amount based on your income and outgoings To apply, complete the online application form Payment matching plus This may help if you have water arrears that you’re unable to pay If you qualify, then for every £1 you pay towards your arrears, United Utilities will match it. After six months, we'll increase their contribution to £2 for every £1 you pay. If you continue to make regular payments for two years, any remaining debt will be cleared To apply, call 0800 072 6765 Priority Services If you need additional support due to age, ill health, disability, financial worries or language barriers, you can register for the United Utilities Priority Services scheme. It’s free and you’ll benefit from a range of additional services including: Braille, large print, ‘talking’ bills and leaflets Protection from bogus callers with a password protection scheme Alternative water supplies if your water is likely to be off for more than 12 hours Support for dialysis patients Notice of interruptions to your water supply Register online or call 0345 072 6093. The United Utilities website also includes a range of tools that allows you to change their web pages to meet your particular needs – simply click on ‘Accessibility help’ to give it a try. Restart This may help if you’re experiencing financial difficulties and are unable to pay your water bills If you qualify, you’ll receive a one-off payment from the United Utilities Trust Fund to help clear your debts and start afresh To apply, call 0800 072 6765 Water Direct If you’re receiving income-related benefits and have water arrears Allows you to pay for your water directly from your benefits To apply, call 0800 072 6765 WaterSure This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water If you qualify, WaterSure will cap your annual bill To apply, complete the online application form Payment Break This may help if you’re struggling with your water bill due to losing your job or having to pay out for an unexpected household emergency United Utilities will delay your payments for an agreed period of time When you’re ready to start paying again, they will spread these delayed payments over future instalments to help you catch up and not fall into debt To apply call 0800 072 6765 or download the information leaflet for further details. Universal Credit support If you’re transitioning to Universal Credit, United Utilities can delay your water bill payments for up to eight weeks until your first Universal Credit payment arrives. Please call 0800 072 6765 to discuss this in more detail.
Customer Assistance Fund This may help if you have water arrears and you’re unable to pay If you qualify, and pay your current charges for six months Welsh Water will pay off half of your arrears. If you then pay for a further six months they will pay off the remaining balance of your arrears To apply, complete the online application form HelpU This may help if your combined household income is £15,000 or less and if someone in the household receives means-tested benefits If you qualify, your bills could be capped at a reduced rate To apply, complete the online application form Water Direct If you’re receiving income-related benefits and have water arrears Allows you to pay for your water directly from your benefits To apply, complete the online application form WaterSure Wales This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water If you qualify, WaterSure will cap your annual bill To apply, complete the online application form
Assist This may help if you’re experiencing extreme financial difficulty and cannot afford to pay your water bill If you qualify, you’ll pay a lower bill than normal, based on your ability to pay To apply, complete the application form Pension credit This may help if all adults in your household are receiving pension credit or have a state pension as their only form of income If you qualify, you’ll receive a discount of around 20% off your bill To apply, complete the application form Restart This may help if you have significant water debt that you can't repay but you can afford your ongoing water bills If you qualify, you’ll receive help to repay your arrears if you pay your current charges To apply, complete the online application form WaterSure plus This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water If you qualify, WaterSure plus will cap your annual bill To apply, complete the application form
Community Trust This may help if you’re experiencing financial difficulties and have water arrears If you qualify, you’ll receive an award towards your arrears To find out more, Visit the Yorkshire Water help page Resolve This may help if you have significant water debt that you can't repay but you can afford your ongoing water bills If you qualify, you’ll get help to repay your arrears if you pay your current charges To find out more, visit the Yorkshire help page Water Direct If you’re receiving income-related benefits and have water arrears Allows you to pay for your water directly from your benefits To find out more, visit the Yorkshire Water help page WaterSupport This may help if your household has a low income and your annual water bill is more than £435 If you qualify, your quarterly bills will be capped To find out more, visit the Yorkshire Water help page WaterSure This may help you if you’re a metered customer receiving income-related benefits, with three or more children under 19 living at home, or a member of your household has a medical condition that requires significant use of extra water If you qualify, WaterSure will cap your annual bill To apply, complete the application form online.