What does ‘vulnerable’ mean?
Creditors and advice agencies like us often use the term ‘vulnerable’ when describing someone who finds it more difficult to deal with their debts because of their health or something that’s happened in their life.
If you’ve experienced the following, or anything similar, you might be considered vulnerable if this makes it harder to cope with the pressure of debts:
- A recent bereavement
- Mental health problems
- Long-term or terminal illness
- Dementia or brain injury
- Difficulty in communicating, for example reading or speaking on the phone
- A learning disability
- Relationship breakdown
There are lots of other reasons why someone could find dealing with debts difficult. Conversely, we also know that many people who experience these situations can manage to deal with their debts.
Often vulnerability is temporary – if you’re finding it hard to manage now, you may find it easier to manage in future.
And vulnerability often doesn’t affect all areas of your life. For example you may find no problems dealing with other day-to-day activities, but dealing with debts or money may be a struggle.
When we refer to ‘vulnerability’ we’re not looking to label you or put you in a box. We just want to make sure that we’re giving you the right support to deal with your debts, and you’re not put at a disadvantage because of any health or other issues you have.
Get free debt advice