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Ombudsman and trade bodies

Organisations to contact if you need a complaint investigating and resolving.

Adjudicator's Office

UK-wide: Independent investigation into complaints about HMRC (including tax credits and child benefit) and the Valuation Office Agency (VOA).


Association of British Credit Unions Ltd (ABCUL)

England, Wales and Scotland only: The main trade association for credit unions in Britain.


Association of Business Recovery Professionals (R3)

UK-wide: The main trade body for insolvency practitioners.


British Franchise Association

UK-wide: Membership body which offers advice to both franchisors and franchisees.


British Parking Association (BPA)

England and Wales only: The trade body for the private parking industry.


Building Societies Association

UK-wide: The trade association covering all UK building societies.


Certificated Bailiff Register

England and Wales only: Search through the register of enforcement agents who hold a certificate allowing them to take control of goods.


Civil Enforcement Association (CIVEA)

England only: The professional membership organisation covering bailiffs and civil enforcement officers operating in England and Wales.


Consumer Council for Northern Ireland

Northern Ireland only: An independent organisation dealing with consumer complaints and related issues.


Consumer Council for Water

England and Wales only: The independent watchdog who deal with water complaints.


Consumer Credit Association (CCA)

UK-wide: The main trade body for the doorstep lending industry.


Consumer Finance Association (CFA)

UK-wide: The trade association representing payday loan companies.


Council of Mortgage Lenders (CML)

UK-wide: The trade association for the mortgage lending industry.


Credit Services Association (CSA)

UK-wide: The CSA is the main trade body for the debt collection industry.


Finance & Leasing Association (FLA)

UK-wide: The main trade association for the consumer and motor finance industry.


Financial Conduct Authority (FCA)

UK-wide: Regulator for the UK finance and banking industry, responsible for consumer protection and market stability.


Financial Ombudsman Service (FOS)

UK-wide: Free, independent service settling disputes between consumers and providers of financial services.

  •  0300 123 9123 or 0800 023 4567. Text for a call-back on 07860 027 586
  •  Visit their website

High Court Enforcement Officers Association

UK-wide: The trade organisation for High Court enforcement officers.


Housing Ombudsman Service

England only: Investigates complaints about the management and condition of housing of registered social landlords and housing associations.


Independent Case Examiner (ICE)

UK-wide: An independent adjudicator who investigates complaints about poor service, excessive delays and failures to follow guidelines against government agencies.


Information Commissioner's Office (ICO)

UK-wide: Independent body established to uphold information rights and deal with complaints about breeches of privacy laws.


Insolvency Practitioners Association

UK-wide: The trade body for insolvency practitioners.


Legal Ombudsman

England and Wales only: Investigates complaints about legal services, solicitors and claims management companies.


Local Government Ombudsman (LGO)

England only: Investigates complaints about local authorities, councils and other administrative bodies.


London Tribunals

London only: Supports the independent tribunals which consider appeals against Penalty Charge Notices issued by the London Local Authorities and Transport for London. Their website includes a guide to challenging the penalty charge notice (PCN) and London congestion charge processes.


Northern Ireland Ombudsman

Northern Ireland only: Provides links to the Public Services ombudsman, the Judicial Appointments and Local Government Commissioner for Standards.


Office for Judicial Complaints

UK-wide: An independent office which supports the Lord Chancellor and Lord Chief Justice in considering complaints about the personal conduct of judicial office holders.


Office of the Immigration Services Commissioner (OISC)

UK-wide: The regulator for immigration advisors. They can help you find help from not-for-profit organisations.


Ombudsman Association

UK-wide: Provide information about the role of the ombudsman, where ombudsman schemes work and the areas they cover.


Ombudsman Services: Communications

UK-wide: Independent investigation of complaints about telephone companies and internet providers, such as billing and customer service complaints. Previously known as Otelo.


Ombudsman Services: Energy

Not available in Northern Ireland: Investigates complaints about gas and electric companies. Previously the Energy Ombudsman.


Parliamentary & Health Service Ombudsman

England only: Independent investigations into complaints about UK government departments and their agencies, as well as the NHS in England.


Phonepay Plus

UK-wide: Regulator for content, goods and services charged to a phone bill.


Public Services Ombudsman For Wales

Wales only: Investigates complaints about public service bodies in Wales.


Scottish Public Service Ombudsman (SPSO)

Scotland only: The final stage for complaints about councils, the NHS, housing associations, colleges and universities, prisons, most water providers, the Scottish Government, agencies, departments and other authorities.


Society of Messenger-at-Arms and Sheriff Officers

Scotland only: The trade organisation for Messengers-at-Arms and Sheriff Officers


Traffic Penalty Tribunal

UK-wide: Independent adjudicator who resolves disputed local authority penalty charge notices (PCNs).