People seeking debt advice urged to watch out for red flags and untrustworthy providers

22 September 2026

Today the Financial Conduct Authority (FCA) has issued a fresh warning to people in need of debt advice around the importance of seeking free, impartial and trustworthy advice. The Regulator has identified several red flags to look out for to ensure consumers are dealing with properly regulated and legitimate debt advice providers.

Vikki Brownridge, Chief Executive of StepChange Debt Charity, said:

“People struggling with debt can be understandably worried about where to turn for help, particularly when they’re faced with adverts or offers promising a quick fix. We also know that it can be difficult to open up to others if you’re struggling with debt, so it’s natural people may look online for sources of support in the first instance. This can draw up a whole host of solutions offering ways to clear your debt – not all of which are trustworthy. It’s important to remember that you should never have to pay for debt advice. There are free, independent, and non-judgemental organisations like StepChange that can help you understand your options and find a solution that’s right for your circumstances.

“Be wary of anyone asking for upfront fees, making promises about writing off debt, or putting pressure on you to make a decision quickly. These are all red flags to watch out for, and we welcome the FCA taking action against providers that may not have consumers’ best interests at heart. Before making any decisions around how to deal with your debts, it’s always worth getting full, free and impartial debt advice first – exploring all options to clear your debt in the safest and most sustainable way.”

Notes to Editors

• Contact the FCA’s press office for more details