StepChange Debt Charity receives Feefo’s Platinum Trusted Service Award 2026
27 January 2026
StepChange Debt Charity is proud to share that it has been recognised with the Feefo Platinum Trusted Service Award — a reflection of the trust its clients place in the charity and the unwavering dedication of its colleagues, who work every day to support people facing financial difficulty.
The Platinum Award is given only to organisations that have achieved Feefo’s Gold standard for three consecutive years, making this recognition a significant milestone as the charity continues to deliver on its five-year strategy.
The award highlights StepChange’s continued ability to deliver high quality, compassionate support that matches the evolving needs of its clients.
As we move further into 2026, the landscape continues to shift. While many households remain financially cautious, people are increasingly seeking certainty. This award reflects the charity’s ongoing commitment to delivering that consistency as it continues to strengthen the support on offer to those who need it most through its digital transformation.
Since their introduction in 2014, the Feefo Trusted Service Awards have championed organisations that act with integrity and transparency. Because the awards are based solely on verified client reviews, they offer one of the clearest and most authentic measures of how well a service truly meets the needs of the people it serves.
Caroline Darnbrook, Chief Client Officer said:
"Achieving the Platinum Trusted Service Award is something we’re truly proud of. It reflects the dedication of our colleagues, whose commitment to delivering consistent, compassionate support makes such a difference to the people we serve. Maintaining such high ratings over time shows that our clients really value the integrity and care behind every interaction.
"As we move into 2026 and continue delivering on our strategy, our focus remains on providing digital-first, expert-powered support to those who need it most. This recognition is a testament to the hard work and passion of our teams, who set the standard for excellence every day."
Tony Wheble, CEO at Feefo, congratulated the winners:
"It is a privilege to celebrate companies like StepChange Debt Charity that remain steadfast in their commitment to customer success. This award is a testament to their ability to turn genuine feedback into meaningful action. By consistently exceeding expectations, StepChange isn't just winning an award; they are building the long-term trust that defines the most successful brands of the future. We are proud to recognise their dedication to the people they serve."
Notes to Editors
- The Feefo Trusted Service Awards were established in in 2014 to highlight brands that lead with transparency.
- The awards are based purely on the analysis of verified reviews from real customers.