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One in two people struggling to keep up with essential bills – triple the pre-pandemic number 

6 October, 2022

A new survey by YouGov for StepChange Debt Charity finds that 45% of all British adults – equivalent to 23 million people – have found it difficult to keep up with household bills and credit commitments in the last few months, up from 30% in October 2021 and 15% in March 2020.

That means the number of people struggling with their financial commitments has shot up by 8 million in less than a year.

12% of GB adults, or six million people, are currently behind on at least one household bill. 2.4 million people report that they are behind on their energy bill.

This data comes as new research from StepChange based on interviews with clients unable to keep up with essential costs, Making ends meet: insights from debt advice clients, reveals how financial difficulty takes a toll on mental health and holds people back from getting the help they need to deal with their financial problems.

48% of GB adults, or 25 million people, say their mental health has been negatively affected by the rising cost of living, rising to 83% of those in arrears on household bills.

74% of those who are struggling to keep up say they would be reluctant to ask for help from one or more type of creditor if they owed them money.

Without the right help people struggling with bills often cope through desperation borrowing and become trapped in a harmful debt spiral for years. StepChange says that breaking this cycle is crucial, especially at a time when so many people are feeling financial pressure.

The charity says it is absolutely crucial the government uprates benefits in line with inflation as soon as possible. It notes one third (31%) GB adults report rationing utilities or going without a healthy diet to keep up with credit repayments in the last three months. As more people find their income insufficient to keep up with bills, ensuring the safety net keeps pace with inflation is essential to prevent hardship and destitution.

It highlights the government can further help by reducing deductions from Universal Credit to repay government debt like benefit overpayments. The latter step would put up to £50 per month on average back in the pockets of many claimants.

The charity is also calling on government, regulators and creditors to work together to support people behind on bills this winter. The charity is calling for:

  • better and quicker identification of financial difficulty and reducing barriers to help through well-designed engagement and communications;
  • creditors to prioritise supporting customers to meet essential costs over debt repayment; and
  • a stop on inappropriate debt collection or enforcement activities that increase pressures on struggling households.

StepChange has called for a specific package of steps by energy suppliers, including a moratorium on disconnections and forced installations of prepayment meters.

Peter Tutton, StepChange Head of Policy, Research and Public Affairs, said:

“Increasing pressure on household budgets raises the spectre that the cost of living crisis will cast a long shadow as families struggle with problem debt for years to come.

“Our research with clients shows the debilitating pressures that heap on people struggling with debt. It can’t be taken for granted that those who are struggling will reach out when they can’t cope. Creditors of all kinds — government, utility providers and financial services — must engage and support people who are struggling with essentials this winter.

“More action is urgently needed to ease the crisis facing households with low incomes. The government’s commitment to growth needs to be matched with extra help for financially vulnerable households this winter, which goes beyond the cost of energy.”


Notes to Editors

  1. All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 1,709 adults. Fieldwork was undertaken between 1st - 2nd September 2022.  The survey was carried out online. The figures have been weighted and are representative of all UK adults (aged 18+).
  2. Figures for October 2021 are from YouGov Plc. Total sample size was 5,028 adults. Fieldwork was undertaken between 20th - 24th October 2021. The survey was carried out online. The figures have been weighted and are representative of all GB adults (aged 18+).
  3. The report, Making ends meet: Insights from StepChange advice clients, can be found here.

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