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StepChange appoints Alex Pitcher as new Chief Risk Officer

24 April 2023

StepChange is pleased to announce the appointment of Alex Pitcher as new Chief Risk Officer, who will join the charity in June. Alex is currently leading credit reference agency TransUnion’s global risk management team and approach, having previously managed the UK risk function.

Alex’s wealth of experience will be crucial to supporting the implementation of the FCA’s Consumer Duty and driving forward the charity’s focus on ensuring good outcomes for all clients.

Alex has over 15 years of experience across the financial services sector. Alongside his recent work at TransUnion, Alex previously worked for the Royal Bank of Scotland Group in Edinburgh before moving to Yorkshire where he held roles at PwC and Yorkshire Building Society.

In addition, Alex is a member of the leadership team of C3 YRKS church, based in Leeds and York.

Commenting on the appointment, StepChange CEO Phil Andrew, said:

“We’re delighted to welcome Alex to StepChange at such a critical time for the charity, and we look forward to the insight and experience he will bring as we implement the Consumer Duty across our services.

“I’d like to take this opportunity thank our current Director of Risk and Compliance, Ian Phillips, who will be leaving the charity in June. During his time at StepChange, Ian has driven forward our Risk Framework and ensured we are well placed to deliver Consumer Duty for our clients.

Alex Pitcher added:

“I’m proud to be joining StepChange and looking forward to contributing to the great work that this charity does, particularly at a time when so many people are increasingly in need of free debt advice and support with their finances. I’m joining a dedicated team which is committed to ensuring the best outcomes for clients struggling with problem debt, and I’m confident that as we implement the Consumer Duty we will go even further to put the needs of clients at the heart of everything that we do.”

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